Workplace Assistant

* Supporting the Workplace Co-ordinator and requirement for data reporting, e.g., Condecco, Switchboard, visitors, meeting and event bookings
* Aligning first line and security standards
* Being the voice of our business, connecting client calls to the correct individuals in a professional and efficient manner, assisting with any enquiries whilst adhering to company policies.
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* Key responsibilities:

- Back of House services:
*** Assisting with reporting and managing maintenance issues on a proactive basis. This will include building relationships and liaising with the relevant 3rd party service teams (engineering, cleaning, pest control, etc.)
* Assist in the maintenance of a safe environment for employees and visitors by having regard for all Health and Safety Policy/Procedures. This will include acting as a DSE assessor, Fire Marshall, and First Aider.
* To support the Facilities team in maintaining a high level of health and safety for the office in line with externally accredited H&S management systems. This will include supporting the dentsu approach to risk assessment, directing DSE/new and expectant mothers’ assessments to the appropriate links, H&S checks/floor walks, reporting on hazards, accidents/near misses, and any other H&S issues.
* To play a key role in supporting dentsu agile working practices e.g., assisting lockers allocation, resetting of access.
* To play a key part in supporting the wider facilities team
** Client Hospitality:
*** Working with stakeholders to ensure meeting rooms and facilities are presentable and in working order for the client's requirements.
* Responsible for supporting the business in maximising the efficiencies of Front of House services.
* Working with internal stakeholders and clients to support the hospitality delivery model , ensuring orders are placed in advance and proportionate to the numbers attending.
* Managing client visits and meeting room bookings to minimise client conflict is an important part of this role and the success of our business.
* Data reporting to enable and support the future hospitality provision in the future
** Other service responsibilities:
*** Providing concierge services where necessary to our clients, visitors and our people with a focus on exceeding expectations.
* Supporting internal or external events being involved in the preparation and implementation within our offices.
* To act as an extension of the Facilities function ensuring policies and procedures are followed to provide a safe and secure working environment for our people and our visitors.
* Representing the business as a First Aider, Fire Marshall and DSE assessor.
* To monitor the working environment and log helpdesk calls where necessary for swift resolution.
* Becoming multi skilled to improve function resilience
** Candidate Profile**  **- Essential:*** **
- *** Personal qualities:
Confident, Trustworthy (Discretion and confidentiality), Reliable.
* Professionally presented and well mannered.
* Attentive to client/customer service needs.
* Enthusiasm for working with people and a flexible approach to work is essential.
** Desirable:
*** Previous knowledge and use of Condeco or equivalent room booking and desk booking systems.
* Experience working as part of a wider Facilities team. Work experience, likely former jobs:

A minimum of 3 years experience from a background in front of house, reception, hospitality, concierge services from either a corporate background, hotel, high end retail or similar.

Specific technical/professional skills & experience:

-Administrative skills with close attention to detail.  Customer service skills.  IT skills and a good understanding of Outlook. Specific technical/professional skills & experience:

- Experience in working on multiple Reception/Front of House service desk. Work experience, likely former jobs:

- Experience working in the creative media or technology sector.
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