Operations Coordinator

Position: Operations Coordinator (Permanent)
Permanent, Full Time (37.5 hours per week)

Office-based

Make a Real Difference Behind the Scenes

We are a growing charitable organisation delivering CQC-regulated services that support vulnerable adults and children. Our work is values-driven, rooted in our core values of support, respect, professionalism, innovation, honesty, and accountability.

As we continue to grow, we’re expanding our Operations Team and are looking for an Operations Coordinator to join us. This is a varied, hands-on role where you’ll play a vital part in keeping our services safe, compliant, and running smoothly.

You’ll work closely with our Estates & Operations Manager and alongside an existing Operations Coordinator, giving the team resilience, continuity, and additional capacity.

About the Role

As an Operations Coordinator, you’ll support day-to-day operational activity across our services, with a strong focus on:

Health & Safety

Compliance and risk

Facilities and contractor coordination

Vehicle and fleet administration

Operational projects and improvements

This is an ideal role for someone who enjoys organisation, problem-solving, and making sure the details are done properly — while knowing their work genuinely helps protect and support vulnerable people.

Key Responsibilities

Compliance, Health & Safety & Risk

Support compliance with Health & Safety legislation, fire safety regulations, and CQC requirements

Assist with risk assessments, safety audits, hazard reporting, LOLER inspections and PAT testing

Ensure fire safety systems, drills, and evacuation procedures are tested, recorded, and reviewed

Support incident reporting and ensure actions and learning are followed through

Contribute to business continuity planning and emergency response arrangements

Facilities & Operational Projects

Coordinate refurbishments, repairs, maintenance, and planned works

Liaise with contractors, checking insurance, qualifications, and compliance documentation

Monitor quality, progress, and Health & Safety standards on site

Budget management, spend accountability.

Vehicle & Fleet Compliance

Support fleet compliance, including MOTs, PSV checks, VED, CTA permits, and Blue Badge requirements

Maintain accurate records and ensure documentation is inspection-ready

Assist with servicing, repairs, and resolving vehicle issues promptly

Produce a working rota for the driving team

Administration, Records & Reporting

Maintain accurate compliance logs, registers, and audit trails

Produce clear reports for managers and external stakeholders

Financial budget management

Communication, Training & Support

Act as a professional and approachable point of contact for staff and contractors

Work collaboratively with the existing Operations Coordinator to ensure consistency and resilience

Support Health & Safety training, inductions, and awareness activity

About You

We’re looking for someone who is organised, proactive, and confident working in a compliance-focused environment.

You’ll need:

Strong IT skills (Microsoft Excel, Word, Outlook, PowerPoint, Teams)

Excellent communication and organisational skills

Experience in compliance, Health & Safety, facilities, contractor coordination, or fleet administration

A high level of attention to detail and confidence in managing records and reports

Budget management and spend control

A full UK driving licence with access to a vehicle and business insurance

Comfort working in environments with people with disabilities in both adults and children

Desirable (but not essential):

Knowledge of CQC standards

Experience in health or social care settings

Familiarity with LOLER, PAT testing, or statutory inspections

Health & Safety training (IOSH / NEBOSH) or willingness to work towards this

Why Join Us?

We offer a genuinely rewarding package, including:

28 days’ annual leave (rising with service)

Cash-back health plan with 24/7 GP access

Retail discounts at hundreds of major brands

Cycle to Work scheme

Stream – access earned wages early

Life assurance after probation

Pension with employer contributions

A regular staff prize draw

Excellent training, development, and progression opportunities

A strong wellbeing programme and Employee Assistance Programme

A supportive, collaborative culture where your voice matters

Additional Information

Occasional out-of-hours support may be required

Enhanced DBS check required in line with our safeguarding responsibilities

On occasion, to support fundraising with activities and social media posts

We are committed to equality, diversity, and inclusion and welcome applications from all backgrounds