Endoscopy Booking Clerk

Job overview:

• Endoscopy Booking and Scheduling Clerk
• Endoscopy Department
• 37.5 hours per week
• Band 3 – Permanent Post

We are looking for a self‑motivated, highly organised individual to join our Endoscopy Booking team supporting the endoscopy service in day‑to‑day office functions including scheduler management, telephone handling, occasional typing, adding patients to the waiting list and general admin and clerical duties. You must be hard‑working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department.

Previous clerical experience, preferably in a healthcare setting, would be desirable.

For an informal discussion please contact Claire Yoxall, Assistant Operational Manager – 0161 291 4966.

• Adding patients to the Patient Administration System ‘Waiting List’ module, ensuring patients are on the correct 6‑week diagnostic pathway, validating this and amending as necessary, and dealing with patients who wish to change or cancel their appointments.
• Booking patients into clinic lists in accordance with 6‑week diagnostic time‑frames and in line with patient access policy.
• Liaising with consultants regarding case‑mix, additions to lists and list changes.
• Liaising with other disciplines, staff and departments ensuring relevant information is communicated in a timely manner and to act in a professional and polite manner at all times.
• Audio typing of patient letters.
• Dealing with internal and external mail.
• Ensuring adequate provision of stationery (e.g. patient information leaflets).
• Adapting positively to change when new booking methods or working‑practice guidelines are introduced.
• Working additional hours as and when required to meet the demands of the service or when colleagues are absent through annual leave/sickness. Prior notice would be given.

Join Manchester University NHS Foundation Trust, the largest provider of specialist services. With a workforce of over 30,000 colleagues, we deliver exceptional care to more than one million people every year. We value teamwork, respect and inclusion and offer clear pathways for development and a culture that supports wellbeing, ambition and success.

To find out more about the key responsibilities and the specific skills and experience you’ll need, please review the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. The supporting documents also include a Candidate Essentials Guide that outlines the Trust, benefits and key information about your application.

• Educated to GCSE level or equivalent, or equivalent experience.

• Previous waiting list management experience.
• Experience working in an acute hospital setting.
• Working as part of a team.

• Competent use of the IPM Patient Administration System or similar.
• Excellent interpersonal skills to liaise with clinicians, senior managers and clerical staff.

• Familiarity with waiting list administrative procedures and policy issues.
• Knowledge of Caldicott guidelines and Data Protection.

• Adaptable and flexible approach to working (e.g. providing cover for other staff).
• Confident dealing with a range of people both internal and external to the organisation.
• Resilient working under pressure.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and requires a Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Manchester University NHS Foundation Trust encourages applications from all qualified candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. All individuals are encouraged to apply for this post.