Data Subject Request Administrator

Job Title

Data Subject Request Administrator

Manchester or Tunbridge Wells (hybrid working)

Reporting into the Customer Relations department, the Data Subject Request Administrator will be responsible for coordinating, tracking and completing all Subject Access and other rights requests, in a timely and accurate way within Data Protection regulations. The role will also be responsible for providing MI to assist with the root cause analysis of issues found.

• Manage the end-to end process of a Data Subject Request made by policyholders making sure they are responded to within the ICO guidelines and extending if required
• Log all requests and produce correspondence in response to subject access and rights requests received in line with GDPR regulations.
• Maintaining accurate records of any communication with customers/colleagues
• Ensuring other business areas are contacted as soon as possible on receipt of Data Subject Request to provide time for solutions to be sourced/actioned so that the team can fulfil the days requirement
• Ensuring the Data Subject Tracker is up to date and weekly figures provide to Team Manager
• Pro-actively escalating any issues and providing feedback to team manager/leader when appropriate
• Taking full responsibility for a file request and processing within the regulated timeline
• Take ownership of complex requests and applying appropriate red actions/exemptions as outlined in the Data Protection Act and GDPR
• Manage Right to be Forgotten and Right to Erasure cases as per company retention policy and respond accordingly
• Manage a varied workload, prioritising tasks across multiple Data Subject Requests and making decisions on red actions
• Actively maintain an awareness of GDPR and related data protection legislation
• Develop and maintain good working relationships with appropriate key contacts within the business.
• Ensuring SharePoint is audited and any duplicate data/no longer required data is deleted
• Monitoring mailboxes, making make sure they up to date ensuring customers/colleagues are responded to in a timely manner
• Responding to customers via email, providing support and jargon free explanations making sure a first-class service is always provided
• Double checking of colleague’s work providing constructive feedback and making further red actions if required
• Sending Data Subject Request securely via email or post and making sure the correct data is sent and logged as complete

• First class customer service skills and a positive approach is essential.
• Ability to communicate effectively at all levels.
• Demonstrates excellent organizational and time management skills.
• Excellent attention to detail.
• Methodical approach to tasks with strong administration skills.
• Strong knowledge of DPA/GDPR regulations.
• Insurance and claims handling background is desirable.