Invoicing and Operations Assistant

NCC Group, Global Talent Acquisition Specialist & Employer Brand | Cybersecurity & Software Escrow

Job Title:
Invoicing and Operations Assistant

Location:
Manchester (2/3 days in the office)

About the job

The purpose of the role is to provide day‑to‑day support to the invoicing and operations team. The Invoicing and Operations Assistant is responsible for ensuring the accurate and timely issuance of sales invoices, managing day‑to‑day billing and operations activities, resolving incoming billing and contract queries, and providing post‑sales support to the business and Escode customers. They run regular reports to verify that all invoicing has been completed and ensure processes are followed, proactively picking up billing activities to support positive cash flow and customer satisfaction.

The Escode Division

Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business‑critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best‑known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.

With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognising the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode:

Key Accountabilities:

• Raise sales invoices and credit notes with high accuracy.
• Set up new contracts in the system, add new customer accounts, and create verification projects so customers can be invoiced without delays.
• Ensure invoices are raised as per the agreed terms and conditions and that VAT treatment is correct before sending them.
• Deal with billing queries received from customers and internal stakeholders as per the agreed SLA to provide good customer service.
• Attend customer meetings to resolve billing queries and/or set up customer portals.
• Review new sales opportunities and ensure they are compliant with the company’s expectations and processes.
• Be a key point of contact for the business to process contract amendments, customer terminations, contact and account amendments, and add contract lines for invoicing.
• Ensure billing is completed correctly and in a timely manner as per the agreed monthly deadlines.
• Help reduce invoicing errors by building long‑term relationships and collaborating with different departments to improve processes.
• Submit invoices and credit notes on customer portals.
• Escalate queries or system issues to the relevant department or line manager.
• Reconcile invoicing records with sales reports to ensure all invoicing has been completed and issues resolved.
• Assist the finance team with month‑end/year‑end processes and general accounting tasks as and when required.
• Prepare pro forma invoices and issue consolidated quotes when customers request renewal date alignment.
• Adhere to all internal policies and procedures in relation to security best practice.
• Contribute to the development and improvement of billing/operations processes.
• Prepare and send out monthly billing reports to ensure all billing activities have been completed.
• Document processes when needed and keep process guides up to date.
• Support the business with internal/external audit requests when required.

Skills:

• Previous experience in invoicing, contract administration, accounts, or an administrative role is preferred.
• Experience with invoicing software and ERP systems is a plus.
• Proficiency in MS Office, especially Excel.
• Strong analytical skills and attention to detail.
• Excellent communication to collaborate with other departments and customers.
• Familiarity with customer contract terms and conditions.
• Ability to work independently and as part of a team.
• Effective Communication: Excellent written and verbal communication skills with the ability to liaise with both internal and external customers.
• Organisational
  
  Skills:
  
  Managing multiple tasks, maintaining accurate…