Help Desk Scheduler

Helpdesk Scheduler
Location: Manchester
Salary: £25,000 – £28,000
Hours: Monday to Friday, 8:00 am – 4:30 pm

Your Construction is proud to be working in partnership with a growing and dynamic Facilities Management company based in Manchester. We are seeking an organised and proactive Helpdesk Scheduler to join their thriving team.

• Schedule and coordinate engineers for planned and reactive maintenance jobs
• Act as the first point of contact for incoming calls and emails from clients
• Log and update service requests accurately in the system
• Monitor job progress and ensure completion within agreed SLAs
• Liaise with clients, contractors, and internal departments to ensure smooth communication and service delivery
• Assist with general administrative tasks as required

• Excellent organisational and communication skills
• Strong attention to detail and ability to prioritise workload
• Confident using IT systems and databases (experience with CAFM systems is a bonus)
• A positive, team-oriented attitude and willingness to learn

• Competitive salary of £24,500 – £26,000
• Full training and ongoing development
• Clear progression opportunities within a growing business
• A supportive and vibrant working environment

Please note: This is an office-based role. Applicants must be able to reliably commute to the Manchester office.