Franchise Consultant - Foodservice

Reports to:

Regional Manager – Retailer Growth

FLSA Status:
Exempt

Are you a fast-paced, driven individual who loves building and maintaining great relationships with customers? PFSbrands, the parent company of food service brands Champs Chicken®, Coopers Express®, Blu Taco, Hangar 54, and Wingman Pizza is seeking an experienced liaison in the Northeast area to cultivate business relationships with PFSbrands retail partners, management, store-level employees, and owners.

We’re looking for someone who wants to win and achieve scorecard goals for overall territory sales growth, new store openings, same store sales, account retention, and retailer satisfaction scores (NPS). You’ll leverage food service operations expertise, hands‑on training, and marketing/promotional resources to assist our branded retailers in continually growing sales and improving profitability within their food service operations.

Franchise Consultant - Food service will be known as Retail Growth Advisors who are primarily responsible for establishing and maintaining positive business relationships with customers executing PFSbrands food service programs within their assigned geographic territories. This Field Operations support role leverages food service operations expertise, hands‑on training, and marketing/promotional resources to assist our branded retailers in continually growing sales and improving profitability within their food service operations.

• Serve as the primary contact and representative of PFSbrands to cultivate favorable business relationships with PFSbrands retail partners’ store level employees, management, and ownership.
• Achieve scorecard goals for overall Territory Sales Growth, New Store Openings, Same Store Sales, Account Retention, and Retailer Satisfaction Scores (NPS).
• Lead new account pre‑opening process and execute successful new store openings within your territory. Work closely with Regional Training Specialist to support new store openings as needed/per demand.
• Conduct frequent, high‑impact field visits with existing retail customers per PFSbrands guidelines and defined VALUE Report/Store Visit SOPs.
• Effectively utilize internal resources to support your PFSbrands retail partners including our in‑house Customer Success, Marketing, IT, Print Shop and People Success teams.
• Develop and maintain detailed action plans and provide material support to correct operational deficiencies that may be adversely affecting the sales/profitability of our retail partners.
• Develop and maintain annual marketing plans to maximize usage and effectiveness of retailers’ Marketing Development Funds (MDF) to drive sales growth.
• Coordinate and conduct ongoing re‑training of existing PFSbrands retail partners to advance education on products, procedures, customer service, and other best practices to drive consistency and operational excellence.
• Work closely with Business Development partner(s) within your territory to support lead development activity and the sale of new PFSbrands accounts within your territory.
• Participate in Field Operations strategic discussions/high‑involvement planning.
• Establish and maintain a personalized “Playbook” to provide visibility on progress versus goals and advance personal/professional development.
• Maintain regular contact with Regional Manager through regular 1‑on‑1 calls, regional/group conference calls, and ride‑along to proactively communicate territory challenges, successes, and areas of opportunity.
• Perform all other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3+ years restaurant operations/ management or food service sales experience desired
• Management and/or Business degree preferred, but can be replaced by real world experience in a similar business
• A SINCERE commitment to PFS Core Values, and desire to lead and help other individuals…