Retail Sales Associate Flagship MALL OF Hampshire in Spanish Speaking

Retail Sales Associate FLAGSHIP LOCATION MALL OF NEW HAMPSHIRE All in Avg. $30 Spanish Speaking

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We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand!

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast‑paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships.

They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

• Learn and build proficiency in customer service while concurrently providing a best in class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IoT) devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing expertise.

• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate coverage and plans.
• Demonstrate how coverage stacks up in customers' neighborhoods with a lightning‑fast LTE network, and explain how plans live unlimited, feel the love, stay connected and go further.
• Redefine how wireless is done by device and account inspection, review and troubleshooting.

• Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience, resolve issues, identify small‑business leads, develop strong peer relationships, and provide first‑class customer experience.

• A strong desire to learn and master customer‑advocate skills and build meaningful connections with our customers.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• At least 6 months of customer service and/or sales experience; retail environment preferred.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full‑time employees
• Monthly sales incentive programs, contests, rewards and more.

• Be at least 18 years of age.
• High school diploma or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hours) or part‑time (20+ hours) availability.

Arch Telecom values diversity. Employees with diverse perspectives, backgrounds, and experiences create a better customer and employee experience. We welcome everyone to our team.

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