Retail Associate Manager MALL OF Hampshire

Retail Associate Manager - MALL OF NEW HAMPSHIRE

Join us to apply for the Retail Associate Manager - MALL OF NEW HAMPSHIRE role at Arch Telecom
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We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand.

The Retail Associate Manager (RAM) works as part of a Retail Team to bring the brand to life. The RAM is a brand ambassador who creates energy and excitement around our products and services. They thrive in a fast‑paced, fun environment where customer needs are the first focus. They build new and deepen existing relationships by uncovering our customers’ needs and have a passion for educating, demonstrating, and recommending device and service solutions.

This role is a learning role in which you will work with your team to build required skills while assisting the Retail Store Manager in all operational duties.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyles they love.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and shared expertise.
• Assist the Retail Store Manager with daily operations and coaching.

• Show how our ever‑expanding coverage stacks up in customers’ neighborhoods, providing them with a lightning‑fast LTE network.
• Explain why plans and services will let customers live unlimited, feel the love, stay connected and go further.
• Demonstrate how we’re redefining wireless, from device and account inspection to review and troubleshooting.

• Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Build relationships across channels, including business and customer service, to own the customer experience, resolve issues, create a seamless environment, identify and handoff small‑business leads, and develop strong peer relationships.

• Leadership and competitive drive.
• Confidence to succeed in a fast‑paced sales environment.
• Willingness to lead the team, share best practices, and resolve customer issues.
• Effective operational, financial, and performance management skills.
• Excellent communication skills with team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full‑time employees

• At least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full‑time (40 hours) commitment

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace diverse perspectives, backgrounds, and experiences to better serve our communities and create a superior customer and employee experience. You be you!

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