General Manager- SNHU Arena

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LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white‑label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by expertise and execution across every component—feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking.

POSITION: General Manager, Arenas

DEPARTMENT: Administration

REPORTS TO: Regional Vice President

FLSA STATUS: Salaried, Exempt

THE ROLE

This individual will have responsibility for the overall management, promotion, and operation of the arena, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and related operations.

• Provides control of day‑to‑day operations, assuring coordination of plans, programs, and events.
• Negotiates and provides final approval on lease agreements, vendor contracts, and agreements with event organizers, hosts, managers, and agents.
• Establishes and maintains effective working relationships with all pertinent parties to encourage continual and regular use of the facilities.
• Assures the coordination, implementation, and administration of specific plans and programs prescribed by corporate directives, including training and development, quality assurance, energy efficiency, safety/emergency procedures, crowd‑control, and crisis‑management procedures.
• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facilities.
• Assists in developing the annual operating calendar, activity schedules, and projections for attendance and/or revenue.
• Directs development, administration, and execution of all financial and operating reports including capital expenses, operating revenue, and expense budgets.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

• A bachelor’s degree (BA) from a four‑year accredited college or university with major coursework in business or public administration, or equivalent combination of education and experience.
• A well‑established leader and professional with a minimum of 7–10 years of senior‑management experience in an arena, convention center, or stadium.

• Ability to perform effectively under significant pressure associated with meeting industry demands and timetables.
• Demonstrated business acumen with client/customer service focus.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.

WORKING CONDITIONS

Location:

On‑site, SNHU Arena (Manchester, New Hampshire)

PHYSICAL DEMANDS

Physical demands described for successful performance. Reasonable accommodations may be made.

NOTE

The essential responsibilities of this position are described above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document does not imply the only duties for the position.

Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.