Manchester and Redevelopment Authority: Technical Support Specialist
Job in
Manchester, Hillsborough County, New Hampshire, 03103, USA
Listed on 2026-01-24
Listing for:
Breakout Tools
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem.
You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.
- Help customers troubleshoot issues with their hardware
- Transfer customers to another department or specialist when necessary
- Order replacement products or components
- Track customers helped in our support database
- Bachelor’s degree in IT or computer science preferred
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