IT Help Desk Technician

Mainstay Technologies seekstheexperienced IT professional, to start in August, who lovesdelightingpeopleand tackling complex problems.

You’repassionate about helping others,skilled attroubleshootingwith ease,thrive when problem solving,and committed to growth.

A goal-oriented, fast-paced environment is your ideal setting, and you bring a solid technical foundation with a curiosity for technology.

As aResponse Services Technician(RS Tech), you’rean essential role within service delivery for our clients.

You’llworkdailywithdedicatedclientsandyou’reresponsible for gettingto know the client’sorganizationentirely. Building relationships withthestaff and becoming intimately familiar withtheirenvironmentare essential. You’llrespondto reactive “break/fix” issues and exercise a high degree of "ownership" over the clients’technical environment.

Toachievecomprehensive service delivery, youwon’t do this alone—you’llwork side-by-side with other technicians and engineers to resolve issues across the entire environmentthroughto completion.

Wait, this sounds somewhat like ahelpdesk?

There’ssignificantlymore than justhelpgoing on at these desks!

Response Services goesbeyondyour typical"helpdesk”—aseach technician developsdeeprelationships with their primary clientsandengages incontinuoustraining and support.

RS Techsare adiverseteam;theystarttheday together and endtheday together.

They answer questions, fix issues, look to improve, work efficiently, and hold each other up allin an effort todeliver a fantastic experience.

• Working alongside other committed professionals to provide reactive ‘break/fix’ services to our clients (over 100 organizations -- businesses, nonprofits, schools, and municipalities)

• Solving issues as they come in, across the entire technology stack, including;
  Desktop, Printers, E-mail, Server, Line of Business applications, VPN’s, etc.

• Escalating more complex issues to the Engineering group

• Answering client questions and assisting with their technology

• Working in a ticketing system and resolving issues ranging in complexity

• Complexity based on experience - flexibility in the job with room to grow

• Strong interpersonal skills: enjoy relating with staff & clients.

• Strong written and verbal communication

• A nimbleness and flexibility in your approach to work; a willingness to adapt.

• Solid troubleshooting and decision making skills.

• Committed professionalism: showing up on time, working hard, and no office politics! (We have each other's backs and are committed to helping one another succeed)

• Deal maturely with the pressures of the job and take ownership over your own work. (We do not micromanage - instead setting goals and providing resources and support)

• Enjoy working as a team towards a common goal.

• Desire for career and personal growth.

• Ability to flourish in a fast-paced environment.

• Shift between tasks quickly with exceptionally high consistency and attention to detail.

• Excellent technical aptitude, with an ability to learn quickly.

• Good sound judgement, confidence and technical common sense.

• Embrace a changing work environment while remaining calm and focused.

• Anticipate, plan for, and adjust to changing demands.

• Understand others' perspectives and deal effectively with different types of people.

• Solid problem-solving skills: be able to take a challenge and break it down.

• Experience in the IT field - must have direct hands on IT experience.

• Some formal education or professional training preferred but not required with experience -- associates, bachelors, and/or industry standard certifications.

• Excellent technical aptitude, with an ability to learn quickly.

• Experience with multiple environments preferred (i.e., more than one network).

• Exceptional skill at troubleshooting Windows computers and domain environments.

Mainstay Technologies- IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium size businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and of business to…