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IT Project Manager IT Support

Senior Incident Commander — SaaS Reliability & Crisis

Job in Manchester, Hillsborough County, New Hampshire, 03103, USA
Listing for: Sitecore
Full Time position
Listed on 2026-01-16
Job specializations:
  • IT/Tech
    IT Project Manager, IT Support
Job Description & How to Apply Below
A leading software company is seeking a Senior Incident Manager to oversee high-severity incidents and ensure rapid resolution while maintaining communication with stakeholders. The ideal candidate will have 5–10 years of experience in Incident Management and a deep understanding of ITIL principles. Responsibilities include leading incidents, facilitating communication, and conducting post-incident analysis to improve processes. This role is critical for protecting customer trust and enhancing brand reputation in a dynamic environment.
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Position Requirements
10+ Years work experience
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