Senior IT Help Desk Technician at Mainstay Technologies, Inc. Manchester, NH

Senior IT Help Desk Technician job at Mainstay Technologies, Inc.. Manchester, NH. Mainstay Technologies seekstheexperienced IT professional who lovesdelightingpeopleand tackling complex problems.

You’repassionate about helping others,skilled attroubleshootingwith ease,thrive whenproblem solving,and committed to growth.

A goal-oriented, fast-paced environment is your idealsetting, and you bring a solid technical foundation with a curiosity for technology.

As a Primary Response Services Technician(RS Tech), you’rean essential role within service delivery for our clients.

You’llworkdailywith dedicatedclientsandare responsible for gettingto know the client’sorganizationentirely. Building relationships withthestaff andbecoming intimately familiar withtheirenvironmentare essential.

You’llrespondto reactive “break/fix” issues and exercise a high degree of ownership over the clients’technicalenvironment.

Toachievecomprehensive service delivery, youwon’t do this alone—you’llwork side-by-side with other technicians and engineers to resolve issues across the entire environmentthroughto completion.

Wait, this sounds somewhat like ahelpdesk?

There’ssignificantlymore than justhelpgoing on at thesedesks!

Response Services goes beyond your typical"helpdesk”—aseach technician developsdeeprelationships with their primary clientsandengages incontinuoustraining and support.

RS Techsare adiverseteam;theystarttheday together and endtheday together.

Theyanswer questions, fix issues, look to improve, work efficiently, and hold each other up allin an effort todeliver a fantastic team and client experience.

• Managing an assigned list of primary clients and resolve daily break/fix issues across the entire technology stack
• Working alongside other committed professionals to provide reactive ‘break/fix’ services to our clients (over 100 organizations -- businesses, nonprofits, schools, and municipalities)
• Solving issues and supporting the client environment, including: server, network, desktop, printer, email, mobile devices, cloud services, line of business applications, VPN’s, etc.
• Escalating more complex issues to the Engineering group
• Answering client questions and assisting with their technology
• Working in a ticketing system and resolving issues ranging in complexity
• Complexity based on experience - flexibility in the job with room to grow

• Strong interpersonal skills: enjoy relating with staff & clients.
• Strong written and verbal communication
• A nimbleness and flexibility in your approach to work; a willingness to adapt
• Solid troubleshooting and decision making skills
• Committed professionalism: showing up on time, working hard, and no office politics! (We have each other's backs and are committed to helping one another succeed)
• Deal maturely with the pressures of the job and take ownership over your own work. (We do not micromanage - instead setting goals and providing resources and support)
• Enjoy working as a team towards a common goal
• Desire for career and personal growth
• Ability to flourish in a fast-paced environment
• Shift between tasks quickly with exceptionally high consistency and attention to detail
• Excellent technical aptitude, with an ability to learn quickly
• Good sound judgement, confidence and technical common sense
• Embrace a changing work environment while remaining calm and focused
• Anticipate, plan for, and adjust to changing demands.
• Understand others' perspectives and deal effectively with different types of people

• Solid problem-solving skills: be able to take a challenge and break it down
• More than two years in a professional IT setting - must have direct hands on IT experience, Bonus for MSP or ticketing system experience
• Some formal education or professional training preferred - associates, bachelors, and/or industry standard certifications
• Excellent technical aptitude, with an ability to learn quickly
• Experience with multiple environments preferred (i.e., more than one network)
• Exceptional skill at troubleshooting Windows computers and domain environments.

Mainstay Technologies is a mission-driven, fast growing company that provides…