Concessions Supervisor

Concessions Supervisor – Legends Global

Reports to: Food and Beverage Manager

Department: Food and Beverage

FLSA Status: Hourly, Part-Time Non-Exempt

The Concessions Supervisor is responsible for overseeing all concessions operations during events at SNHU Arena. Working under the direction of the Food and Beverage Manager, this position ensures efficient stand operations, high-quality guest service, and compliance with all company policies and procedures. The Concessions Supervisor plays a key leadership role in maintaining a positive, productive, and service‑focused team environment.

• Verifies opening and closing inventory stand sheet and alerts management of inventory discrepancies.
• Delegates and helps execute overall opening/closing procedures for assigned location.
• Supervise, train, and assist workers in the preparation of all menu items for sale.
• Process returns and voids in accordance with policies to ensure guest satisfaction.
• Handle and resolve guests’ issues with their orders in a timely and efficient manner.
• Inputs counts using the POS system and maintains POS payment processes.
• Ensures proper transaction control procedures are being followed.
• Manage beverage ordering and receiving.

To succeed in this role, candidates must demonstrate the ability to perform each essential duty effectively. Reasonable accommodation may be made for individuals with disabilities.

• Must be dependable and have open availability.
• High School diploma or GED.
• Minimum of 2 years of food service experience.
• Strong attention to detail and ability to follow procedures.

• Ability to stand for extended periods of time and move throughout the facility.
• Must be able to communicate clearly and follow instructions.

• Basic math skills (addition, subtraction, multiplication, division).
• Ability to read and interpret safety and operational documents.
• Strong teamwork and communication skills.
• Flexibility to work evenings, weekends, and holidays.

Legends Global is proud to be an Equal Opportunity/Affirmative Action employer. We encourage applications from women, minorities, individuals with disabilities, and protected veterans. VEVRAA Federal Contractor.