Director of Banquets

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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At the Double Tree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.

If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Double Tree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!

What you will have an opportunity to do:
The Director of Banquets is a senior leadership role responsible for the strategic oversight and flawless execution of all banquet and event operations at the Double Tree by Hilton Manchester Downtown. This position requires a hands‑on hospitality professional with deep expertise in banquet service, team leadership, financial stewardship, and guest experience. The Director of Banquets ensures all events are executed in alignment with Banquet Event Orders, client expectations, and established brand and hotel service standards, while driving continuous improvement in quality, service, and operational efficiency.

• Provide leadership, direction, and oversight to all banquet operations, including service and set‑up teams.
• Ensure the accurate and consistent execution of all Banquet Event Orders in accordance with catering instructions, client preferences, and hotel standards.
• Establish, enforce, and continuously improve banquet service standards, policies, and operating procedures.
• Conduct detailed inspections of all function spaces prior to events to ensure readiness, cleanliness, and proper setup, and coordinate with Engineering to address deficiencies.
• Recruit, train, develop, and mentor banquet leadership and hourly team members, holding all staff accountable to performance expectations and service standards.
• Oversee the proper care, maintenance, and use of banquet facilities, equipment, and inventory.
• Conduct quarterly inventories.
• Maintain proactive communication with clients, internal stakeholders, and sales and catering teams to ensure complete guest satisfaction and seamless event execution.
• Actively participate in all required operational and communication meetings, including BEO meetings, Food & Beverage meetings, and other meetings relevant to banquet operations.
• Monitor labor,…