Patient Accounts Supervisor

Patient Accounts Supervisor (Administrative)

Make a difference every day at Amoskeag Health, where we believe strong healthcare beings with strong human Connections!

Amoskeag Health is seeking a dedicated Patient Accounts Department Supervisor who provides hands‑on leadership and subject matter expertise across the full revenue cycle. You are responsible for supervising and supporting staff while overseeing billing, collections, bad debt, payment processing, denial management, and accounts receivable operations. You bring a strong understanding of both internal and external billing processes and play a key role in ensuring efficient, accurate, and compliant revenue cycle operations.

• Assign and prioritize duties for all staff
• Monitor compliance with policies and procedures and implement new ones as needed
• Monitor billing and collection activities, including missing slips, AR aging, cash goals, and other key performance indicators
• Approve adjustments and refunds (patients and insurance companies)
• Interview, hire, and train new staff
• Keep staff updated with insurance company changes, coding issues, and compliance issues
• Monitor clinical policies and documentation guidelines as they pertain to billing
• Perform administrative management duties including timesheet approvals, scheduling, approving time off requests, mentoring, training, evaluations, etc.
• Hold weekly staff meetings with internal and external stakeholders
• Import, post, and review charges and payments
• Review and work clearinghouse rejections with staff
• Work with billing staff on appealing denied claims
• Assist staff in responding to patient inquiries
• Assist staff in responding to insurance inquiries
• Support external billing partners
• Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations