Behavioral Health Coordinator/Certified Medical Assistant - Behavioral Health Services, Ti
Job in
Manchester, Hillsborough County, New Hampshire, 03103, USA
Listing for:
Catholic Medical Center
Full Time
position
Listed on 2026-02-07
Job specializations:
-
Healthcare
Healthcare Administration, Medical Office
-
Administrative/Clerical
Healthcare Administration
Job Description & How to Apply Below
Position: Behavioral Health Coordinator/Certified Medical Assistant - Behavioral Health Services, Full Ti[...]
Behavioral Health Coordinator/Certified Medical Assistant - Behavioral Health Services, Full Time - Bonus! - (Job Number: 2300658)
Pay Competitive
Location:
Manchester, New Hampshire
Employment Type:
Other
Job Description POSITION SUMMARY:
Responsible for the coordination of intakes, pre-admission procedures, insurance verification, and medication prior authorizations. Responsible for backup clerical and facilities functions in support of Behavioral Health Services Programs.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Under the Direct Supervision of the Department Director and/or Clinical Program Coordinator, and in accordance with established CMC and departmental policies and procedures, the incumbent performs the following functions:
Department Coordinator:
Coordinates all designated aspects of the admission and discharge process which may include maintaining the intake database, conducting intake screening, pre-authorization (OPM patients), pre-registration, scheduling initial appointments, registration and admission forms, verification of insurance information and demographics, patient admission self-report and medication list, setting up demographics for e-prescribing and discharge paperwork.Works with new patients to obtain clinically appropriate collateral information from PCP and previous providers for BHS providers. Provides basic support to patients and families through the intake and admissions process in response to identified psychosocial needs, cultural, language, and religious preferences. Sets up chart, and ensures all necessary documents are present for initial evaluation. Schedules initial evaluation for all new patients.Coordinates and maintains all statistical data related to new admissions, according to department needs.Meets and greets patients and visitors to the department, ascertains purpose of visit and refers them to appropriate treatment area or department staff member to provide services, ensuring that good customer service is a priority.Answers telephone, screens and responds to or refers appropriate staff member to provide prompt professional service. Processes telephonic and faxed requests for medication refills, and coordination of care with patients’ other providers.Verifies insurance coverage for new patients and communicates findings to patients. Communicates costs associated with initial and ongoing services within BHS.Works with all BHS medical providers to initiate prior authorizations for medications. Communicates outcomes to providers and patients. Follows up with providers to determine if decision appeals should be initiated.Maintains good communication; establishes and maintains positive working relationships with patients and families, co-workers, and the public.Collaboratively works with multidisciplinary team by providing information regarding operation of the service, in relation to her/his role.Provides backup for all Department Coordinator duties ensuring that all clerical functions are completed with accuracy.Locates and pulls charts for scheduled appointments/admissions in advance, organizes charts by date and time of appointment for each provider/program, and delivers to proper location. Processes daily encounter forms, lab testing or other applicable forms for incoming patients and processes providers’ daily schedule. Ensures filing is up to date prior to patient’s appointment.Maintains order of all patient records. Ensures that patient records and dictations are signed by providers. Types, photocopies, and faxes materials as needed. Files all medical and test result reports, letters, and other relevant information, ensuring that all documents have been endorsed by the provider.Logs psychiatric consultation requests and ensures that providers receive the information promptly. Verifies receipt of consultation with referring medical staff member.Locates and pulls charts upon request to respond to patient inquiries and returns charts to file area when completed. Purges obsolete records and files in storage. Maintains access to archived records on-site or at other designated locations.Completes charges in an accurate and timely fashion. Collects co-payments and charges OPM patients at the time of service.Audits patient charges, ensuring accuracy. Adjusts charges to accounts as appropriate.Promotes and practices cost-effective use of resources.Coordinates the repair/upkeep of medical and office equipment with the Clinical Engineering and Facilities departments.Collaboratively works with multidisciplinary team in the coordination of patient care services.Coordinates the orientation of covering administrative staff and the clerical orientation of program staff.Attends organizational meetings as directed. Relays essential information to appropriate staff in a timely manner.Maintains patient privacy and dignity.Ensures confidentiality of patient and all organizational matters according to CMC policies. Maintains good communications, serves as liaison and establishes and…
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