Field Reimbursement Manager - Immunology Dermatology – Manchester, NH – Johnson & Johnson HCS, Inc.

Field Reimbursement Manager - Immunology Dermatology – Manchester, NH – Johnson & Johnson HCS, Inc.

Concord, New Hampshire, United States;
Manchester, New Hampshire, United States

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity.

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Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for a Field Reimbursement Manager. This is a field-based role covering Manchester, NH;
Nashua, NH;
Concord, NH;
Derry, NH; and Dover, NH territories.

The Field Reimbursement Manager (FRM) is responsible for serving as the primary field-based lead for education, assistance, and issue resolution with healthcare providers (HCPs) and their office staff, with respect to patient access to J&J Immunology therapies. This role involves investing up to 50% time on-site with HCPs, assessing their education needs and facilitating collaboration with various stakeholders.

Every patient’s healthcare experience is unique – shaped by personal experiences, beliefs, support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop treatment is overwhelming. J&J recognizes this and seeks to create a personalized, helpful, and hopeful experience for patients.

• Educate HCPs on product coverage, prior authorizations and appeals, reimbursement processes, claim submissions, procedures, and coding requirements of payer organizations for core and launch products.
• Collaborate with field support team members such as sales representatives and key account managers and serve as reimbursement expert for the local team.
• Act with a sense of urgency to address critical access and affordability issues for patients.
• Partner with managed care colleagues to understand current policies and potential future changes.
• Conduct field-based reimbursement and access support, education and creative problem‑solving aligned to FRM Rules of Engagement.
• Build strong, trust‑based relationships with customers in all assigned Immunology accounts.
• Manage territory logistics, routing, and account business planning.
• Maintain and grow knowledge of national, regional, local, and account market dynamics including coverage and coding requirements.
• Improve practice and patient support needs by growing knowledge of hub and specialty distribution channels.
• Collaborate with internal J&J departments such as marketing, sales, medical science, SCG, IBG, HCC, and PECS; serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (Medicare, Medicaid Managed Care, Commercial).
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training.

• Extensive knowledge of medication access channels (pharmacy and medical benefits including buy & bill and/or assignment of benefit (AOB) across multiple sites of care).
• Remains current on and anticipates changes in product coverage and access knowledge, marketplace conditions, and stakeholder practices to deliver effective delivery of approved materials.
• Understands and adapts to the changing healthcare ecosystem to customize resourcing and messaging to HCPs and HCP staff.

• Bachelor’s degree (preferably in healthcare or business/public administration). An advanced business degree (MBA), or public health (MPH) is preferred.
• Minimum of 5 years of relevant professional experience.
• Account Management and/or Reimbursement experience working in hospital and/or provider office settings, building strong customer relationships.
• Demonstrated expertise with pharmacy and medical/buy & bill benefits, coding, and billing.
• Reimburse…