Technical Trainer II - Northeast Region

Overview

Sub-Zero, Wolf, and Cove are the leading manufacturer of luxury kitchen appliances, a longstanding, family-owned company in the Madison area. They are icons of design and performance, specializing in refrigeration, cooking, and dishwashing for world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve customers with integrity, teamwork, and accountability.

This position reports to the Training Manager and is part of the Training Team, which includes trainers located throughout the United States. The team delivers high-quality training to our service partners across regions. This role primarily covers the East Coast between Maine and North Carolina, extending as far west as Pennsylvania, with some additional coverage across the US as needed. The ideal candidate will be located centrally within this area.

Growth and development are important aspects of this position and can lead to future leadership or technical expert opportunities.

As a Technical Trainer II, you will act as the lead facilitator for all service, installation, and application trainings, both in person and virtually. You will deliver training to internal employees, installers, service companies, and more. You will work closely with the Customer Service leadership and Field Operations teams to ensure the right content is provided for the right people at the right time.

Responsibilities will include:

• Facilitate instructor-led training (ILT) in our lab and virtual instructor-led training (VILT) via MS Teams, applying best practices for engagement and co-facilitation.
• Develop and maintain course materials: instructor guides, participant guides, presentations, videos, and job aids.
• Teach effective use of core tools to support and reinforce installation and service best practices.
• Ensure training facilities and equipment are prepared for all sessions.
• Measure learning outcomes and business impact; report metrics and continuously improve content.
• Partner with cross-functional teams to align training with new product development (NPD) tollgates; secure units for lab use and prepare launch-ready content.

• Associates degree or higher in Education, Instructional Design, Communication, or a related field
• 5+ years of experience in learning development, learning design or equivalent experience in the appliance or similar industry in support of training activities
• Presentation and learning facilitation experience
• Technical aptitude for learning mechanical, electrical, and other concepts related to appliance installation, repair, and supporting applications
• Excellent communication, collaboration, and project management skills
• Ability to travel domestically up to 1 week per month

• Continuous improvement experience
• Familiarity with learning management systems (LMS)

• Annual salary range of $65,000 - $80,000 based on skills and experience
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• Education assistance and internal training programs
• Maternity & paternity leave
• Interested in learning more on our robust benefits package we offer? !