Customer Relations Specialist- Transportation

It’s a great time to join Velcro Companies!
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* Essential Job Functions:

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* Job Qualifications:

**** Education and Experience
*** Associates degree preferred
* Minimum of 3+ years of experience in a similar customer service, sales support or account management role.
* Prior work experience in a manufacturing environment required.
* Knowledge of customer service principles and best practices.
* Proficient in MS Office applications; including Outlook, Excel, Word, and PowerPoint as well as Salesforce and Five
9.

Experience with Oracle order entry preferred and EDI is a benefit.
* Strong communication skills, both oral and written.
* Professional demeanor and proven conflict resolution skills.
* Passion for servicing our customers is a priority.
* Ability to maintain proficiency in the customer service systems, processes, product offerings and workflow of critical functional areas outside of CS.
** Key Competencies
*** Customer Focused
* Critical thinking and problem-solving skills
* Planning and organizing
* Decision-making
* Strong oral and written communication skills
* Teamwork* Conflict management
* Ability to identify technical or customer issues needing escalation
* Adaptability* Stress tolerance
* Work with all levels of the organization in an effective manner
* Technical/Functional Skills
* Learning Agility
* Time Management
* Organizational Agility
* Interpersonal Savvy
** OUR COMMITMENT TO SAFETY AND EMPLOYEE WELL-BEING
** Fostering a culture where people thrive—safely, purposefully, and with opportunity.  At Velcro USA Inc., we are committed to creating a workplace where employees feel valued, supported, and empowered to grow. We offer competitive pay, a comprehensive benefits package, and generous time-off to meet the diverse needs of our workforce. Our culture encourages advancement and provides opportunities for both personal and professional development.
** Safety
* * is a core value at Velcro USA Inc. and an essential part of every role. We are dedicated to maintaining a safe, healthy work environment through strict adherence to our Global Safety Rules and our goal of achieving Zero Injuries of Any Kind (ZIAK). Employees are expected to complete required safety training, use personal protective equipment (PPE), report unsafe conditions, and follow protocols for fall protection, lockout/tagout (LOTO), hot work, and confined spaces.

Together, we foster a culture of prevention, accountability, and care.
** Health and Welfare Benefits:
** Medical and Prescription Coverage (HSA and HRA Options)
Dental Coverage Vision Coverage Flexible Spending Accounts
* Award Winning
* Wellness and Incentive Program Life Insurance Short- and Long-Term Disability Business Travel Accident Insurance Voluntary Accident & Critical Illness Insurance

EAP (Employee Assistance Program)
** Retirement Savings Plan
** 401(k) Saving Plan
* with generous 5.5% Company match and Immediate Vesting
*** Time-Off Benefits
** Paid Vacation Time Paid Sick Time Paid Parental Leave
13 Paid Company Holidays
** Other Benefits and Programs
** Tuition Reimbursement Program Financial Wellness Benefit – Smart Dollar Employee Recognition Programs Employee Resource Groups Charitable or Educational Matching Gift Program Employee Referral Bonus Program Velcro Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
** Job Objective:
** The Customer Relations Specialist plays a vital role in delivering an exceptional customer experience by managing direct inquiries through E-Mail communication and Salesforce. This role is specifically focused on supporting Velcro USA’s
** T
* *** ransportation*
* ** business segment**, requiring a high level of…