Quality Assurance Coordinator

Overview

Position Summary:

To provide quality assurance and administrative supports to the day program management team, specifically to ensure the accuracy of documentation related to annual certification.

Pay: $20/hr.

• Review daily and monthly documentation and billing for accuracy and compliance with state regulations
• Track and order building and office supplies
• Track, schedule and follow up on all van maintenance
• Monitor all building maintenance concerns and report to facility manager
• Train new hires on documentation systems
• Maintain certification files and execute annual certification review with state certifiers

Education and Experience

• High school diploma or equivalent required
• 1-2 years’ experience in the field of developmental services preferred
• Experience with writing and reviewing documentation for quality and accuracy in a human services setting preferred
• Proficiency in Microsoft Office Suite and database systems
• Valid driver’s license and access to a safe operating vehicle during scheduled working hours

Skills And Abilities

• Ability to work both independently and collaboratively as part of a team
• Maintains high attention to detail
• Strong computer literacy (including but not limited to proficiency with word processing, spreadsheets, email, and database software—MS Office)
• Ability to multi-task and meet deadlines under very specific time frames
• Maintains a high level of organization
• Ability to communicate effectively (reading, writing, speaking) in English
• Strong customer services skills
• Ability to work well under pressure

The Moore Center considers the ability to speak, read and write English an essential functions of all positions. Training requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) an employee might have. In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve.

All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle, DCYF, OIG, and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining comprehensive personal auto insurance of $100,000/300,000.