Technical Support Specialist

Position Overview

At ABB
, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Location:

United States, Missouri

Technical Support Team Lead

As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity.

Hybrid #LI-Hybrid in New Berlin, WI / Remote #LI-Remote

• Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
• Assist customers with drive programming, parameter configuration, communication, and integration with control systems.
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues.
• Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs.
• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools.
• Stay current with VFD technologies, software updates, and industry trends.

• Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree and 6 years of relevant Electrical, Technical experience OR High School Diploma/GED and 8 years of relevant Electrical, Technical experience required.
• Knowledge of how Variable Frequency Drives work, required.
• Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.
• Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

• Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.).
• Previous experience troubleshooting a technical product over the phone.

ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Expected pay between $58,500 and $93,600 annually.

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options:
  Core and Core Plus.
• Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D – 100% employee paid up to maximums.
• Short Term Disability – up to 26 weeks – Company paid.
• Long Term Disability – 60% of pay – Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
• Parental Leave – up to 6 weeks.
• Employee Assistance Program.
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
• Employee discount program.

Retirement

• 401k Savings Plan with Company Contributions.
• Employee Stock Acquisition Plan (ESAP).

Time off

ABB provides 11 paid…