Ticket Operations Coordinator

World Wide Technology Raceway is seeking a highly motivated and detail-oriented Ticket Operations Coordinator to join our team. As a Ticket Operations Coordinator, you will be responsible for assisting in all aspects of the box office operations for the dragstrip events. You will assist in the day-to-day assignments of ticketing event staff, credentials, racer registrations, and scheduling. Duties include balancing ticket sales, event preparation, generating reports, assisting all Box Offices, and interacting with multiple departments with a strong focus on the ticketing department.

The Ticket Operations Coordinator offers direct support to fans for any ticketing and service-related issues and tasked with quickly resolving problems as they arise.

• Demonstrates excellent customer service skills and responds promptly to customer needs
• Assists in the seat relocation, printing, packaging, and mailing of ticket orders
• Responds to customer requests and maintains a positive rapport with the ticket buyers and racers/participants in all communication channels (phone, in-person, and email)
• Meet or exceed weekly, monthly and yearly sales goals
• Assist with Box Office / facility setup for events
• Positive attitude and ability to both collaborate in a team environment or work independently on assigned projects
• Cognitive thinking and problem-solving skills necessary to diagnose, diffuse and resolve issues quickly
• Excellent organizational abilities to multi-task, establish priorities, consistently meet deadlines, and operate under pressure
• Attention to detail including excellent time management
• Interact with other internal departments in the sale and fulfillment of ticket requests, i.e. marketing, sales, donations, and media relations
• Utilize ticket system to conduct phone and walk-up sales
• Prepare, organize, and maintain storage areas throughout the season
• Oversee general administrative tasks such as shipping, filing, and tech card data entry
• Other duties as assigned

• Must possess high school diploma or GED
• 1+ year of experience in ticket operations, preferably in the entertainment or sports industry
• Strong attention to detail and ability to multitask in a fast-paced environment
• Must be able to lift up to 25 lbs.
• Position requires ability to work some nights and weekends. Must be able to work long hours in outdoor weather and a fast-paced environment. Candidate must be good with people and flexible during events.

• Bachelor's degree in Sport Management, Business, Hospitality, or related field is preferred

Compensation: $32,000 – $37,000 annually based on experience, plus bonus opportunities.

World Wide Technology Raceway is a multi-purpose venue hosting a variety of events including NASCAR, NHRA and INDYCAR. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.