Public Safety Officer

Work where every moment matters.

Every day, over 40,000 Hartford Health Care colleagues come to work with one thing in common:
Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns.

We are a small community hospital where your voice is heard! We believe in sharing ideas and working with staff to create innovative ideas to improve employee engagement and patient care.

POSITION SUMMARY:

Perform a variety of security and safety related functions while involved in the safeguarding of employees, patients, visitors, physicians, and property.

COMPETENCIES:

* Must be able to read, speak and write proficiently in English in order to effectively communicate on a daily basis with staff, patients and visitors.

* Must be in good physical condition in order to quickly move up and down stairs, run in order to respond to urgent situations, stand for long periods and walk long rounds.

* Must be capable of taking swift and efficient action, forcibly detaining, restraining and/or extracting persons from the premises when responding to emergency codes or other urgent situations.

* Must be alert and have excellent observation skills.

* Must have good communication and analytical abilities and abilities to exercise independent judgement in emergency situations.

* Must possess a working knowledge of applicable state laws, especially those dealing with use of force and detention powers.

* Must have a thorough knowledge of the floor plan of the hospital including all the normal and emergency entry and exit points.

* Must have knowledge about Hospital and departmental policies and procedures, performing and enforcing said policies and procedures.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time.

Job-Specific Competency

First Responder:

1. Acts as first responder, immediately responding to all emergency codes and uses established procedure once on-scene. Follows proper CPI and de-escalation training and follows clinical direction when detaining or restraining a patient or unruly visitor.

2. Ensures emergency teams have unobstructed routes to areas they need to access and works with local EMS services (Fire, Police, Ambulance), when needed.

3. Acts as a liaison between the hospital and law enforcement agency.

4. Places miscreants under citizen's arrest until they can be handed over to the law enforcement officials.

Patrolling/Routine Monitoring:

5. Safeguards against vandalism, theft, fire and injury to employees, patient and visitors.

6. Patrols external and internal areas of the hospital, parking areas, and grounds and assists in monitoring the safety of entrances and exits. Documents time of rounds at assigned stations using a data recording system.

7. Maintains a security presence throughout the hospital, utilizing CCTV, access control equipment, and physical patrols to monitor egress and ingress of personnel and to identify and restrict the access of unauthorized persons.

8. Identifies and responds to suspicious activity.

9. Provides guidance and assistance to patients and visitors after normal hospital working hours. Provides verbal direction to departments and persons, and if possible, provides a personal escort when needed.

Preventative Maintenance:

10. Conducts regular testing of alarms, including but not limited to, Fire Alarm drills in accordance with Joint Commission recommended standards. Monitors employee response and actions during fire drills. Documents problem areas and provides a report to the Safety Committee to include recommendations.

11. Responds to all alarm activations and investigates cause.

12. Inspects Hospital for fire or environmental hazards, ensuring that the security arrangements in the hospital like computers, alarm systems and close circuit cameras are functioning properly.

Theft Prevention:

13. Responsible for the collection of all lost and found items and produces the proper documentation and location of owner property when possible.

14. Upon request, collects patient valuables and secure in the property room safe until called for.

15. Investigates and documents the facts and a description of the reports of theft or vandalism in an incident report and forwards the report to the Security Sergeant or lead. Upon request, or when the…