Desktop Support Engineer

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Ohm Systems, Inc, is seeking the following. Apply via Dice today!

• Provide onsite 1st-2nd line support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and troubleshoot Windows and macOS operating systems.
• Perform software installation, updates, and basic application troubleshooting.
• Resolve issues related to printers, scanners, monitors, docking stations, and other hardware.
• Assist with network connectivity problems including Wi Fi, VPN, and wired connections.

• Deliver exceptional front-line support to employees, ensuring minimal disruption to business operations.
• Support end users with Microsoft 365, collaboration tools, and line of business applications.
• Educate users on IT best practices and basic troubleshooting steps.

• Perform routine device maintenance and patching activities.
• Manage workstation builds and deployment using standard images or provisioning tools.
• Maintain accurate records in the IT ticketing system, documenting issues, resolutions, and follow ups.
• Assist with onboarding/offboarding, including device preparation and user account setup.

• Work closely with senior engineers and other IT teams to elevate complex issues.
• Support local IT projects such as hardware refresh, office moves, and equipment rollouts.