Administrative Associate II - Adult Outpatient

4 days ago Be among the first 25 applicants

Location Detail: MMH-71 Haynes Street (10627)

Work where every moment matters.

Every day, over 40,000 Hartford Health Care colleagues come to work with one thing in common:
Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns.

This position reports directly to the Administrative Manager and indirectly to the Director of Ambulatory Behavioral Health Services. Provides administrative support for clinical, management, medical and educational staff in all of the Ambulatory Behavioral Health Services. Functions as central phone reception and is responsible for courteously and effectively answering and directing all inquiries for Ambulatory Services. Participates in the intake process by obtaining relevant descriptive and financial information as needed and recording and transmitting data related to access per department protocol.

Is responsible for stocking supplies, scheduling appointments, collecting co-pays, generating daily encounter/census sheets, filing patient information, verifying and entering patient medications into departmental data system, recording and transmitting data related to records and processing medical records requests, scheduling, authorizations, charge entry and payer information and maintaining and monitoring databases. May perform registration of outpatients by choosing the correct Medical Record and obtains accurate demographic and financial data.

Establishes patient account for the purpose of producing a timely and accurate bill and an accurate medical record. Verifies insurance through hospital system. Interfaces with patients/students, families, professionals and other hospital departments. Performs both Word processing and spreadsheet computer operations. Certain assignments may involve extensive managed care interface. This position contributes to creating a caring and compassionate environment through ECHN’s Core Values of Teamwork, Communication, Respect and Caring.

• Must be proficient in Microsoft WORD with basic knowledge of Microsoft EXCEL and OUTLOOK.
• Exceptional interpersonal, organizational and time management skills are required.
• Must be able to function effectively and independently in a work environment where multitasking is essential.
• Must have excellent verbal and written command of the English language and communication skills in order to effectively communicate with patients/students and staff.
• Requires mature judgment and a comfort level working in an environment with children and adolescents with psychiatric disorders in an environment can often be emotionally charged.

• Effective and efficient operations of daily activities for Central Office; opening, closing, mail distribution, copying, faxing, filing, dispatching incoming and voicemail messages and other work flow operations for the department as evidenced by successful completion of tasks.
• Announcement of building codes in a clear, concise, and calm manner as evidenced by actual performance in drills and real situations.
• Professional and timely answering of telephones with ECHN greeting and appropriately directs calls to clinical staff/MD/voicemail.
• Obtains and demonstrates ability to effectively complete the patient referral data process by acquiring accurate referral information, input of data into Quic Doc Database system and appropriately interfacing with Central Access.
• Creation and maintenance of up-to-date patient database in Quic Doc, Excel and CDCS System (if assigned) as evidenced by degree of accuracy and thoroughness.
• Verifies and authorizes all insurance information as well as continued stay coordination and seeks up-to-date insurance information…