Banking Associate; US - Manchester, CT

Work Location

Manchester, Connecticut, United States of America

40 hours per week

$22.00 - $27.75 USD per hour. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based on the candidate’s skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Personal & Commercial Banking

The Banking Associate is a professional in banking, plays a key role in delivering TD’s brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.

• Performs a wide range of tasks across multiple areas within a store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services
• Delivers end‑to‑end advice customers expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations
• Utilizes TD's systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to ultimately attract and retain the customer
• Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal bank partner, while ensuring a positive customer experience
• Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert
• Services the customer, on both the teller line and platform as needed, with the ability to open/close personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and online (digital) banking
• Connects with customers, provides financial advice, and deepens relationships through lead management activities including creation & management of self‑generated leads, management of partner/retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and hosting appointments, and lead prioritization

• High school diploma or GED
• 1 year experience working with customers in any capacity demonstrated through volunteering, education, or preferred military experience
• Customer service skills preferred
• Ability to work during operating hours to include evenings, weekends, and holidays as scheduled
• Teller experience preferred
• Required to complete teller training and part 1 of platform training upon hire
• Strong organization skills to handle multiple tasks in a fast‑paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Effective problem‑solving skills
• Ability to schedule and prioritize work
• Ability to work independently and meet deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary license preferred

• Consistently provides legendary customer service while transacting, promoting, educating, and referring TD products to new and existing customers
• Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs, and engaging in additional conversations to identify any additional needs and offer a solution or partner referral
• Manages wait times to meet with a banker by scheduling, rescheduling or canceling client meetings
• Engages in lobby…