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Resident Liaison Officer

Job in Manchester, Hartford County, Connecticut, 06040, USA
Listing for: CSC Recruitment
Full Time position
Listed on 2026-03-02
Job specializations:
  • Construction
    Operations Manager
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Resident Liaison Officer | Manchester

Start Date: May 2026
Project: Major Cladding Remediation (Northern Region)

The Role:

What You'll Be Doing

You are the primary link between the site production team and the residents. On a cladding remediation project, your job is to manage the 'human element' of the construction process.

  • Pre-Construction Engagement: Leading "Meet the Contractor" sessions and conducting individual household surveys before the scaffolding goes up.
  • Access Management: Coordinating with residents to ensure work crews have the necessary access to balconies and external elevations.
  • Communication: Distributing weekly progress newsletters and managing the "Notice of Works" for noisy or intrusive phases.
  • Conflict Resolution: Acting as the first point of contact for complaints, ensuring any site-related grievances are settled quickly and professionally.
  • Reporting: Maintaining an accurate RLO tracker and resident contact logs for the Project Manager.
What You Need to Do the Job

To hit the ground running this May, you'll need a specific mix of site experience and "people" skills:

  • Sector

    Experience:

    Proven track record as an RLO, specifically within cladding, EWI, or major external refurbishments.
  • Building Safety Knowledge: A basic understanding of the new safety regulations and how they impact resident communication.
  • Tech Savvy: Ability to use digital reporting tools and Microsoft Office to track resident interactions.
  • Mobility: A valid UK driving license and your own transport to cover sites across the Manchester area and occasionally the wider region.
  • Soft Skills: High-level conflict resolution skills and the ability to stay calm when dealing with frustrated residents.
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