Resident Liaison Officer

Resident Liaison Officer | Manchester

Start Date: May 2026
Project: Major Cladding Remediation (Northern Region)

You are the primary link between the site production team and the residents. On a cladding remediation project, your job is to manage the 'human element' of the construction process.

• Pre-Construction Engagement: Leading "Meet the Contractor" sessions and conducting individual household surveys before the scaffolding goes up.
• Access Management: Coordinating with residents to ensure work crews have the necessary access to balconies and external elevations.
• Communication: Distributing weekly progress newsletters and managing the "Notice of Works" for noisy or intrusive phases.
• Conflict Resolution: Acting as the first point of contact for complaints, ensuring any site-related grievances are settled quickly and professionally.
• Reporting: Maintaining an accurate RLO tracker and resident contact logs for the Project Manager.

To hit the ground running this May, you'll need a specific mix of site experience and "people" skills:

• Sector
  
  Experience:
  
  Proven track record as an RLO, specifically within cladding, EWI, or major external refurbishments.
• Building Safety Knowledge: A basic understanding of the new safety regulations and how they impact resident communication.
• Tech Savvy: Ability to use digital reporting tools and Microsoft Office to track resident interactions.
• Mobility: A valid UK driving license and your own transport to cover sites across the Manchester area and occasionally the wider region.
• Soft Skills: High-level conflict resolution skills and the ability to stay calm when dealing with frustrated residents.