Retail Associate

Overview

Ross is a leading off‑price retail chain with over 2,200 stores. The company offers customers high‑quality, on‑trend merchandise at extraordinary savings while delivering a fun and exciting treasure hunt shopping experience. Ross is a Fortune 500 company committed to providing an inclusive work environment and continuous learning opportunities for its teams.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation.

• Maintains a high level of awareness on the sales floor and creates a safe and secure shopping environment.
• Treats all customers and associates with respect and courtesy.
• Assists customers with merchandise, answers customer questions, and provides prompt and efficient responses.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintains a professional appearance and adheres to the company's dress code.
• Expedites newly received merchandise receipts with a sense of urgency and merchandises all items per company best practice.
• Follows all policies and procedures concerning cash and credit card transactions.
• Demonstrates a sense of urgency to efficiently perform their role and maximizes productivity by executing all store best practices.

The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be required to perform a range of functions in all areas of the store as business needs require.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates and store leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use all store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.