ELMR Support Technician

SSI is seeking an Enterprise Land Mobile Radio (ELMR) Support Technician to join our team on a Navy contract in Millington, TN. The successful candidate will support a program with over 10,000+ radios at 18 Navy installations.

• Provide superior customer service to internal and external clients by maintaining local and remote computer systems and ensuring all users are equipped with technology to support company goals.
• Act as a primary point of contact for incoming support requests.
• Deliver technical support, training, and implementation of ELMR systems.
• Test, tune and program Motorola based ELMR radios as needed.
• Plan, manage, and coordinate the inventory, storage and distribution of radios.
• Coordinate with the Regional ELMR Manager/Assistant Manager in the development of talk groups.
• Configure Radio Set Identifiers (RSIs), troubleshoot radio subscriber units and/or network configurations.
• Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance.
• Escalate issues to Advanced Services and the Management team as appropriate.
• Report updates, discrepancies, outages or issues to management.
• Other duties and projects as assigned.

• Education:
  
  DoD
  8570 IAT Level II (e.g., Security+)
• Clearance:
  Secret
• 1–3 years’ experience in supporting ELMR, Motorola radios or equivalent experience.
• Excellent teamwork, thoroughness, and excellent written and verbal communication skills.
• Initiative and results orientation with flexibility and tenacity.
• Ability to continuously adjust priorities to reflect changing circumstances.
• Ability to work in a dynamic cross‑organizational team environment.
• Strong dedication to providing quality customer service.
• Effective problem‑solving skills and inherent decision‑making ability.
• Project management experience.
• Physical requirements:
  
  stand, walk, sit; use manual dexterity; stoop, kneel, bend, crouch; lift up to 25 lb; vision abilities include close, distance, depth perception, color and focus adjustment; walking (incl. stairs) throughout offices and between buildings; may require use of personal or Government vehicle to drive to local and/or remote office locations.

SSI offers a generous array of benefits, including Employee Medical, Vision, Dental, and Prescription Drug Insurance (60% paid premium for dependents);
Life Insurance;
Long‑Term Disability and Short‑Term Disability at no cost; 24 paid days off in the first year;
Military Leave benefits; a 401(k) Retirement Plan; education assistance;
Personal Technology Refresh; and Employee Referral bonuses. Positions subject to Service Contract Act have benefits as required by law.