Pre-Arrival Unit Supervisor, Revenue Cycle

The Pre Arrival Unit Supervisor oversees the daily operations of teams responsible for securing prior authorizations for a wide range of inpatient and outpatient services. This role ensures timely, accurate authorization workflows, supports staff performance, and drives continuous improvement to optimize patient access and revenue cycle outcomes.

• Direct day‑to‑day activities of Pre Arrival Unit staff to ensure timely completion of authorization requests for office services, procedures, surgeries, infusions, and clinic‑administered medications.
• Monitor work queues, productivity dashboards, and authorization turnaround times to maintain service level expectations.
• Troubleshoot complex authorization issues and escalates barriers to appropriate stakeholders.
• Ensure compliance with payer requirements, organizational policies, and regulatory standards.

• Provide ongoing coaching, mentoring, and performance feedback to team members.
• Conduct regular one‑on‑one meetings, team huddles, and performance evaluations.
• Identify training needs and coordinate skill development to enhance staff competency and efficiency.
• Support recruitment, onboarding, and retention of high‑performing team members.

• Complete payroll reconciliation, timekeeping review, and attendance monitoring for assigned staff.
• Ensure accurate documentation of work activities and adherence to departmental procedures.
• Collaborate with leadership to forecast staffing needs and allocate resources effectively.

• Analyze workflow trends and identify opportunities to streamline processes and reduce authorization delays.
• Partner with clinical, scheduling, and revenue cycle teams to improve communication and reduce rework.
• Develop and update standard operating procedures to reflect best practices and payer changes.
• Track key performance indicators and contribute to departmental reporting.

• Serve as a liaison between the Pre Arrival Unit, clinical departments, scheduling teams, and revenue cycle leadership.
• Communicate payer updates, process changes, and performance expectations clearly and consistently.
• Participate in cross‑functional meetings and contribute to organizational initiatives related to patient access and financial clearance.

• Education:
  
  High School Graduate or Equivalent required;
  Bachelor’s degree preferred.
• Experience:
  
  4 years of relevant experience required, with at least one year in a lead position; 2 years supervisory experience preferred.
• Working knowledge of medical provider billing (CPT, HCPCS, ICD‑10, modifiers) and third‑party billing and reimbursement.

Job requires sitting for prolonged periods; repetitive motion: computer keyboard activity. Proficient communicative, auditory and visual skills; attention to detail and ability to write legibly; ability to lift, push, or pull < 20 lbs.

The starting base rate for this role is $65,000.00 annually. Individual compensation will be determined by the selected candidate’s qualifications, previous work experience, and/or education.

• Medical, Dental, and Vision Insurance
• Paid Time Off, Long‑term and Short‑term Disability, Retirement Savings
• Health Savings and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

UVA Health is a world‑class Magnet‑recognized academic medical center and health system with a level‑1 trauma center.

The University of Virginia is an equal‑opportunity employer. All interested persons, including veterans and individuals with disabilities, are encouraged to apply.