Field Service Engineer

We are looking for a Field Service Engineer 2 to join our Lam Research team.

This role focuses on enabling customers with premier support throughout their lifecycle, driving performance, productivity, safety, and quality of customers' installed base performance.

As a Field Service Engineer you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures operational excellence of our complex semiconductor equipment. You’re on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

• Provide quality on-site repair, maintenance service, and complete installation/relocation start‑up services of Lam’s complex electro‑mechanical and electronic systems at customer sites.
• Perform analytical problem‑solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to customers, delivering exceptional customer satisfaction.
• Transparently discuss opportunities and challenges with customers to increase trust.
• Update customers on the status of Lam tools as needed.

• Bachelor’s degree in Electronics, Engineering, or related field with 2+ years of experience; or advanced degree without experience; or equivalent work experience.
• Proficiency in interpreting electrical and mechanical schematics, diagrams and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs; flexibility to work various shifts including compressed and alternative workweeks, overtime and on‑call if needed.
• This is a graduate eligible role.

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem‑solving skills.

We believe it is important for every person to feel valued, included and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state or local laws.

It is the Company’s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on‑site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On‑site Flex and Virtual Flex. "On‑site Flex" you’ll work 3+ days per week on‑site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.

"Virtual Flex" you’ll work 1‑2 days per week on‑site at a Lam or customer/supplier location, and remotely the rest of the time.

Not Applicable

Full-time

Semiconductor Manufacturing