Training Manager

Overview

Training Manager

Wage: $82,000/ year

Are you interested in being part of our Security Team?

JOB SUMMARY:

Plans, coordinates and delivers training and staff development programs for Security Officers, Supervisors and other employees. Develops and adapts programs for specific sites and customers.

• Supports line management in achieving training and development objectives; together with management prepares goals and objectives for training.
• Acts to ensure compliance with legally mandated and company mandated training requirements; acts to ensure compliance with and documents the training requirements of service contracts.
• Conducts needs analysis studies; identifies operational discrepancies and confers with managers and supervisors to determine training needs and approaches.
• Formulates training policies, programs and schedules, based on knowledge of identified training needs and company services; coordinates training activities so as not to conflict with client service schedules.
• Selects appropriate instructional procedures or methods, such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role playing, and computer based training.
• Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
• Trains assigned instructors and supervisory personnel in effective techniques for training, such as new employee orientation, on-the-job training, health and safety practices, supervisory development, and adaptations to changes in policies, procedures, and technologies.
• Maintains records and prepares statistical reports to evaluate performance of training activities and instructors, and to monitor progress of trainees.
• Performs tasks and duties of a similar nature and scope as required for assigned office.

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Bachelor’s Degree and 1 year of training experience, or Associate’s Degree and 3 years of progressively responsible related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

• Knowledge of how adults acquire and use information and skills, and of training techniques suitable for different learning styles.
• Skill in the use of audio-visual equipment and personal computers, including presentation software.
• Skill in determining training needs, including identifying the components of performance and developing strategies for achieving performance improvement.
• Oral and written communications skills; presentation and group facilitation skills.
• Knowledge of or ability to learn security services and operations.
• Skill in the preparation and delivery of training programs in multiple settings.
• Ability to understand the security service needs of customers and devise appropriate training.
• Planning, organizing, record maintenance, and project management skills.
• Skill in research and analysis.
• Skill in observation, coaching and providing feedback to employees.
• Strong interpersonal skills, with the ability to interact effectively at various employee and customer levels from direct service personnel to executives, and across diverse cultures.
• Strong customer service and results orientation.

• With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
• Maintaining composure in dealing with employees and clients in situations that might involve urgency, pressure for results, and the threat of negative consequences such as disciplinary action or loss of business.
• Handling multiple tasks concurrently.
• Computer usage.
• Handling and being exposed to sensitive and confidential information.
• Regular use of vehicle and frequent travel.
• Regular talking and hearing, in both one-on-one and group settings.
• Frequent walking, reaching with hands and arms, and lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds in set-up for and delivery of training programs.
• Close vision, distance vision, and ability to adjust focus.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.