Receptionist Bilingual Spanish

Job Title

Receptionist Bilingual Spanish

The GEO Group, Inc.

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs.

With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

BI Incorporated is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected status.

• Two (2) weeks of vacation
• Fifty-six (56) hours of sick time
• Fifteen (15) paid holidays
• Medical, dental, and vision coverage
• Term and whole life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability coverage
• Flexible spending account
• 401(k) retirement program
• Stock purchase program
• Tuition reimbursement – $3,500 per year
• Employee assistance program (EAP)
• Legal program – Legal Club of America
• Direct deposit
• Theme park and attraction discounts

• High School Diploma or GED.
• At least two (2) years of work experience in a similar position, including experience working with multi‑cultural contacts preferred.
• Ability to pass a federal background check and obtain a suitability determination.
• United States citizenship required.
• Must live in the United States three (3) of the last five (5) years (military and study abroad accepted).
• Bilingual English/Spanish required.
• Good computer skills.
• Effective communication skills with internal and external contacts.
• Good interpersonal skills; ability to deal tactfully with the public.
• Sound judgment and even temperament; ability to maintain self‑control in stressful situations.
• Ability to deal with multi‑cultural contacts with sensitivity.
• Good organizational skills.
• Attention to detail.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to work with the necessary software typically used by the department.

• Typical office environment.
• Some local travel may be required.
• Use of standard office equipment such as copier, computer, keyboard, telephone, and fax machine.
• Ability to use hands and fingers to perform data entry.

• Greets and communicates with program participants, community visitors, agency personnel, and general visitors.
• Ensures that participants are properly checked in for office visits.
• Answers the phones and directs calls appropriately.
• Maintains program participant case records on the computer system by performing data entry.
• Maintains files and other related documentation.
• Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency, and routine clerical tasks.
• Coordinates transportation services for participants.
• Performs other duties as assigned.

Entry level

Full‑time

Administrative

Security and Investigations