Sales & Events Executive

Position Summary

The role is accountable for proactively soliciting business across all segments (Transient, Group, Catering) and handling sales and catering opportunities both locally and internationally. The incumbent ensures timely turnover for proper service delivery and builds long‑term, value‑based customer relationships to achieve sales objectives.

Accountable for soliciting business in all segments; manage day‑to‑day sales activities; achieve personal sales goals; maintain brand integrity by adhering to Ritz‑Carlton Standard Operating Procedures.

Education & Experience

• High school diploma or GED; 2 years experience in sales, marketing, guest services, front desk or related area.
• OR 2‑year degree in Business Administration, Marketing, Hotel and Restaurant Management or related major; no work experience required.

Preferred Experience

• Proactive lead generation experience in hospitality and sales discipline.
• Knowledge of property‑specific business segments (group, catering, transient).
• Experience selling luxury brands and experiential services.

• Solicit new business from non‑deployed small local business accounts and lead sent through internal referral mechanisms.
• Generate leads using business intelligence and third‑party data sources.
• Re‑solicit opportunities and manage lost or realized opportunities.
• Drive customer satisfaction through daily interactions (calls, site inspections, face‑to‑face activities).
• Conduct customer‑facing sales activities in partnership with Property Coordinator (lunch & learns, local events, CVB activities).
• Design, develop, and sell creative catered events and upsell packages and creative food & beverage.
• Maintain up‑to‑date lead information in Opera System and verify accurate reporting.
• Participate in weekly Customer Engagement Meetings and BEO meetings for operational alignment.
• Qualify and maintain long‑term business potential and refer customers to appropriate sales office.
• Leverage MI leads for out‑of‑org, non‑deployed accounts and present stakeholder hotel benefits based on customer needs.

• Leverage deployed account resources to drive business and grow account share.
• Participate in community and hotel networking events (Rotary Club, Chamber of Commerce, etc.).
• Coordinate follow‑up efforts with Property Sales Leader to understand needs and priorities of stakeholder hotels.
• Work collaboratively with all sales channels to establish coordinated, complementary sales efforts.
• Support the company’s service and relationship strategy to deliver customer loyalty.

• Leadership – Adaptability, Communication, Problem Solving and Decision Making.
• Execution – Building and contributing to teams, Driving for results, Planning and organizing.
• Relationship Management – Building relationships with coworkers and customers.

At Marriott International, we are an equal opportunity employer and celebrate diversity. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.