Duty Manager
Job in
Manama, Bahrain
Listing for:
Sharaf DG
Full Time
position
Listed on 2026-01-23
Job specializations:
-
Retail
Retail & Store Manager
-
Management
Retail & Store Manager, Operations Manager
Salary/Wage Range or Industry Benchmark: 14000 - 17500 BHD Yearly
BHD
14000.00
17500.00
YEAR
Job Description & How to Apply Below
Job Summary & Purpose
To lead, inspire and motivate the store team to deliver highest level of customer service. To effectively manage the support departments of store operations focusing on operational efficiency:
Store management includes Cashiers, Inventory, Customer Care, Visual Merchandising and Security for operational efficiency
Key Performance Areas (KPAs) & Principal Accountabilities
Lead, inspire and motivate store teams to achieve top and bottom line targetsMonitor and review activities of all support functions against pre-determined targets that are set as per the AOP including productivity increase & improving efficiencyWork closely with Area Manager / CM – Operations to develop and implement manpower plan and budget for the storeWork closely with the Area Manager to set targets for each category within the store and communicate targets to each team within the storeEnsure the store is operating as an independent profit center focusing on improving efficiency/productivity and the expenditure of the store achieving the store KPIs ATV, Conv., targeted penetration etc.Work with Team Leaders to develop rosters that provide full coverage across all support departmentsCollate training and development needs across the allocated area and follow up on training requirements to ensure store skills are adequately updatedEnsure the store is operating in line with standard operating procedures in order to prevent any losses through damage or pilferage and protect profits and feedback any recommended changes to the Store Manager for review and sign off before implementingWork closely with the TL’s to review, monitor and track performance of each department on a daily, weekly and monthly basisEnsure store layout is in line with store planograms and visual merchandising is in line with brand guidelinesMonitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area managerConduct regular team meetings with the teams to communicate performance, expectation, recognize good performance and communicate other business related updatesEnsure any store specific projects e.g. store maintenance or improvements are rolled out in store to time and to budget without interruptions to store operations and any delays are escalated to the Area ManagerMonitor and review support department performance and collate any specific development requirements to Store ManagerHandle any specific escalated customer queriesTraining to store teams to enhance productivity & efficiencyQualitative Requirements
- Experience (Yrs& Field) 3-5 Yrs of experience in Retail Sales including 2-3 years of people management
- Educational Qualification Preferably Post Graduate – preferably an MBA
- Professional Certifications Retail Management
- Skills & Abilities Customer Focus, Result Orientation, Team Work, Leading People, Decision Making, Communication, Business Acumen, Problem Solving, Analytical Thinking
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