IT Help Desk Analyst

About the Role

Culmen International is seeking an IT Help Desk Analyst to support our client onsite in Bahrain.

Candidates should be located in Bahrain.

Provide Tier I and Tier II customer support in person, by phone, or through the REMEDY ticketing system, escalating issues as required.

Perform routine and advanced hardware and infrastructure tasks, including workstation setup, cable management, UPS checks, hardware replacement, and basic printer maintenance. Accurately document and track incidents in REMEDY.

Support user onboarding and offboarding by creating accounts, configuring workstations, and mapping drives and printers. Execute basic Active Directory functions and manage NTFS permissions. Troubleshoot and resolve software issues involving Microsoft Office, Outlook, Adobe, Java, and PKI systems. Participate in daily operations and special projects as assigned by the Program Manager.

Provide helpdesk services with a strong focus on customer service and mission support. Schedule and troubleshoot video teleconferences, maintain asset inventories, process purchase requests, manage command‑issued mobile devices, and oversee proper disposition of IT equipment.

Coordinate communications requests, submit required forms and change requests, and draft official command messages using the C2

OIX application.

• Strong working knowledge with basic to advanced hardware and infrastructure work including: cable management at both workstations and in-server rooms, workstation installations, checking UPS systems, replacing hardware components of laptops & desktops, basic printer maintenance.
• Proficient with submission and tracking of SAAR-N forms, request for change (RFC), REMEDY ticket application.
• Strong background with port activation, software installs, and reimaging.
• 10 years of helpdesk services is desired.
• Active Secret clearance.

• Active 8570 IAT II (or higher) Baseline Certification, such as:
  Security+|CE,CASP desired.

Culmen International is committed to enhancing international safety and security, strengthening homeland defense, advancing humanitarian missions, and optimizing government operations. With experience in over 150 countries, Culmen supports our clients to accomplish critical missions in challenging environments.

To learn more about Culmen International, please visit

At Culmen International, we are committed to creating and sustaining a workplace that upholds the principles of Equal Employment Opportunity (EEO). We believe in the importance of fair treatment and equal access to opportunities for all employees and applicants. Our commitment to these principles is unwavering across all our operations worldwide.