End User Support Specialist
Job Description & How to Apply Below
Core Responsibilities
- Provide Level 1 technical support to end users via phone, email, chat, or ticketing tools.
- Troubleshoot basic hardware and software issues (desktops, laptops, printers, peripherals).
- Support Windows/macOS OS issues (login problems, basic errors, performance issues).
- Assist users with Microsoft 365 / Outlook / Teams / One Drive issues.
- Perform password resets and account unlocks using Active Directory.
- Resolve basic network issues (Wi-Fi connectivity, VPN access, LAN issues).
- Log, track, and update incidents and service requests in ITSM tools
. - Follow SLA and escalation procedures for unresolved issues.
- Provide remote support using standard tools.
- Windows 10/11 and basic macOS support
- Desktop and laptop hardware troubleshooting
- Microsoft Office / Microsoft 365 support
- Active Directory (basic user management)
- Basic networking (IP, DNS, Wi-Fi, VPN)
- Printer and peripheral support
- IT ticketing systems (Service Now, Jira, Fresh service)
- User account provisioning and de-provisioning (basic level)
- Password resets and MFA assistance
- Adherence to IT security policies and data handling guidelines
- Basic awareness of endpoint security tools (AV, Bit Locker)
- Strong customer service and communication skills
- Ability to follow SOPs and troubleshooting scripts
- Time management and prioritization
- Willingness to learn and escalate appropriately
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×