Dir-Spa & Recreation

JOB SUMMARY

Responsible for managing and supervising all areas of the spa & Recreation, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

• 2-year degree from an accredited university in Business Administration, Hospitality Industry Certification

OR

• 5 years experience in spa & recreation, guest services, front desk, sales and marketing, or related professional area. Minimum of 3 years leadership-occult experience in the luxury hospitality.

• Selects vendors for spa & Recreation retail operations and managing contract agreements.
• Oversees retail product research, product selection and purchasing, product display.
• Manages supply inventories and purchasing control, including uniforms.
• Monitors the spa & Recreation actual and projected sales to ensure revenue goals are met or exceeded.
• Maintains cleanliness of spa & Recreation and related areas and equipment.

• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
• Develops and manages spa & Recreation promotions including gifting programs, gift with purchase, co‑op marketing efforts and holiday events.
• Ensures spa services are included in all property‑related marketing and advertising.
• Identifies and recommends new products and product enhancements to remain competitive in the market.

• Monitors and manages the payroll function.
• Manages areas of operation to budgets by reviewing operating statements, budget worksheets and payroll progress reports.
• Manages Spa & Recreation controllable expenses such as guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
• _ employees to provide excellent customer service.
• Strives to improve service performance.
RUB>
Conducting Human Resources Activities
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Develops, implements and maintains a spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Administers the performance appraisal process for direct report managers.
• Develops business goals and creates appropriate development plans.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
ంగళ్ల
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures that regular on‑going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
• Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing…