Associate Director - Affluent Banking

About The Job

To become a strategic professional within our team, while utilizing your experience in building and managing client relationships, across the region. Your focus will be on developing new relationships, to onboard new clients while maintaining and servicing a portfolio, through excellent communication, negotiation and customer service.

• Creation of strategic plans for revenue generation and business development while driving the Digital Agenda.
• Generate new business to achieve defined targets in terms of the number of customers, volumes and revenue, including product mix, active/ passive ratio, liability targets, transactions.
• Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
• Creation of sales call plans to acquire large prospective customers through referrals.
• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.).
• Effectively meeting customer expectations and handling/reduction of customer complaints while providing professional customer service to achieve a high percentage of customer satisfaction and retention.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for your team and work in collaboration with risk and control partners.
• Ensure KYC/AML updates, proper zero error documentation.
• To be able to detect any suspicious transactions, Money laundering, forgeries etc.
• Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.

• Experienced Sales and Relationship Manager with background in handling all Banking & Investment Products. Strong communication and negotiation skills with the ability to influence outcomes.
• Networking ability to manage interdepartmental deliverables.
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
• Adapting to multi-cultural environment.
• In-depth knowledge of capital markets and financial planning.

• Head of Priority Banking
• WRB Head
• VCGM Affluent Head
• WM Product teams
• Retail Product teams
• Investment Advisors
• Insurance Specialists
• Country Credit Team
• Country Operations
• Quality Assurance
• Country OR

Embed Here for good and Group’s brand and values in Bahrain Team, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
Multiple functions (double hats)

• Progress against balanced scorecard targets.
• Portfolio growth by means of acquisition of new customers and deepening existing client relationships.
• Increase profitability of client through revenue generation and growth.
• Net incremental growth of portfolio in terms of revenue for the existing book.
• Growth in product cross holding ratio
• Customer satisfaction scores reflected in Net Promoter Score (NPS)
• Adherence to process and compliance

• Products & Process
• Relationship Management
• Market Knowledge
• Addressing Customer Needs
• Effective Communications
• Strategy and Business Model

• Successful business practice in client relationship management in the banking industry, with the relevant depth of experience in financial services
• Strong interpersonal and communication skills with multicultural awareness and sensitivity and ability to deal with people of all levels
• A team player with good initiatives & assertiveness
• Proven track record in business goal management
• Make effective business decisions independently, based on sound financial and business principles.
• Sound knowledge and experience in building and managing cross border business
• Superior knowledge of wealth management products and financial markets.
• Strong analytical skills and core banking/ asset products system knowledge
• Strong product knowledge of assets & liability products, operations and process
• Possess diverse investment and market views to offer a concise and consolidated view of events to give the appropriate recommendation and guidance to clients.
• A self-motivator who is keen on upgrading & improving personal knowledge & skills to meet evolving job requirements.
• CFA, FAP qualification preferable

We re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued…