Customer Services Agent

BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self‑motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

• Answer all calls within 2 rings
• Maintain a cordial and positive tone of voice in all calls
• Focus on the needs of the customer and provide for their queries and requests
• Sell, upsell and cross‑sell different products and services to the customer
• Ensure next steps and requirements are aligned and clarified with the customer before the end of the call
• Perform data entry
• Filing and documentation management
• Update information and ensure accuracy of data records

• Minimum of high school certification
• Diploma and some form of work experience preferred
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills
• Strong English language proficiency
• Good understanding of the services
• Highly computer literate, particularly in Microsoft Office products

Key performance indicators and targets to be agreed.

Commission is only payable if all KPI targets are achieved.

Normal

Working Hours:

40 hours a week
Working Timing: rotating shift
Work may require occasional weekend and/or evening work