Food & Beverage Duty Manager

• Permanent Full-time, Leadership opportunity
• Generous employee benefits & discounts on RACV products & 10 resorts
• Join a large trusted Australian brand & VIC’s largest member-based organisation

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

We are one of Australia’s largest and leading conference and events resorts, offering 5 star accommodation with 333 premium guest rooms and suites, 8 restaurants & bars, an executive lounge, a luxurious day spa, gym and a 27 hole championship golf course. Our impressive 24 metre LED screen combined with high-end & versatile conference and event facilities, makes our property a leading location for large scale events.

Our team goes above & beyond, to create exceptional guest experiences.

Are you a passionate hospitality professional? Our team is growing, and an exciting opportunity has arisen for an experienced Conference & Events Food & Beverage Duty Manager to join our conference and events team. You will be an integral part of the team to ensure the business operates efficiently. You'll be leading a large team of dedicated food and beverage professionals – supervisors, team leaders & operations staff who deliver guests great customer service & an exceptional experience.

Full availability to work a weekly rotating roster including evenings, weekends and public holiday is essential in this role.

Reporting to the Conference & Events Operations Manager, we’re looking for someone who is flexible and adaptable with a ‘can-do’ attitude. In a large team and fast-paced service driven resort environment, you’ll help to set best practice standards and build effective relationships with resort departments such as logistics, sales & events, kitchen, purchasing and security. Your key responsibilities for the role include:

• Provide effective leadership to a large team promoting our culture & values
• Lead by example, perform food & beverage duties, direct & assist the team to carry out duties ensuring exceptional service is delivered to guests
• Maintain operating procedures and identify improvements to operating efficiencies
• Maintain a knowledge of food & beverage products & services, cross sell and upsell
• Build & maintain effective relationships with internal & external stakeholders
• Contribute to managing uniform presentation standards, staff rosters, labour expenses, agency, training, performance reviews & recognition
• Contribute towards reducing costs, ensuring wastage and breakages are minimised
• Reporting, complete daily cash up, and authorise transactions voids, cancellations, and refunds
• Manage feedback & resolve difficult situations
• Ensure a safe workplace is maintained and promote safe work practices
• Perform physical requirements of the role, e.g. working on your feet & heavy lifting

• Previous experience in team leadership role within a conference & events or 4–5-star hotel/resort environment
• Flexibility & full availability to work a weekly rotating roster, including evenings, weekends & public holidays
• Recognised qualification in hospitality or food & beverage, desirable
• RSA Certificate
• Hold or be eligible to obtain a valid Qld WWCC Blue Card
• Passion for C&E, service excellence and knowledge of industry trends
• In depth knowledge of wines, beverages and food and beverage service in a la carte, banquet & buffet procedures
• Experience in staff management practices including recruitment, rewarding, training, appraising, counselling and development
• Understanding of labour and beverage cost control
• Experience in POS & MS Office applications
• Exceptional verbal…