Patient Access Representative - Pediatrics

Patient Access Representative - Pediatrics

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The Pediatrics Patient Access Representative is responsible for professional and efficient operation of the admission/registration process in one or more patient access areas. Performs a variety of patient access functions related to patient admission and discharge including appointment scheduling, patient registration, insurance verification, and point of service collections. Demonstrates a basic understanding of the revenue cycle.

• Open/close Clinic front desk according to current procedures.
• Greets all patients in a courteous and timely manner.
• Answers multi-line telephone; takes clear, detailed, and legible messages and transfers calls to appropriate department when necessary.
• Schedules patient appointments using computerized scheduling system.
• Enters and/or updates patient information in computerized hospital information systems.
• Assembles patient charts for clinic use; ensuring that the proper forms are on the chart according to particular visit type.
• Identifies, collects, and tracks patient liability owed; such as co-pays, co-insurance, share of cost and deductibles.

• Excellent communicator
• Strong customer service skills
• Great multi-tasker
• Collaborative team player

• High school diploma or equivalent required;
  Associates degree preferred.
• Bilingual in Spanish strongly preferred.
• One year experience in hospital registration or admitting preferred.
• Good telephone etiquette.
• Ability to work well with others.
• 10 key calculator experience preferred.
• Computer skills required:
  Typing 30-45 WPM; competent with Microsoft Office and Outlook.
• Previous use of multi-line phones, fax, and copy machine(s) preferred.

• Full time, varied day shifts.
• Starting wage $22.11 to $26.80 based on qualifications.

• Entry level

• Full-time

• Health Care Provider
• Hospitals and Health Care

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. An equal opportunity employer.