Recreation Facilities Staff - LA Kings Ice at Mammoth Lakes
Listed on 2026-01-16
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Customer Service/HelpDesk
Recreation & Leisure, Customer Service Rep
Recreation Facilities Staff
Recreation Facilities Staff provide operational support to and are the front‑line ambassadors of Town recreation facilities including the Mammoth Ice Rink.
SUPERVISION RECEIVED AND EXERCISEDReceives immediate supervision from the Site Coordinator(s), Assistant Site Coordinator(s), and Recreation Supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIESDuties may include but are not limited to:
- Provide a safe and enjoyable environment for patrons.
- Operational duties including reception, cashier, snack and beverage sales, answer phone calls, handle customer queries, rink attendant/guard.
- Accept payment of fees; prepare and issue receipts; maintain records and files.
- Monitor and maintain facility and restroom cleanliness, security, and safety.
- Ensure patrons know and obey rules.
- Lead and participate in various recreational activities such as sports and games.
- Assist with special events such as the Haunted Rink Skate Party.
- Perform related duties as assigned.
- Information on facility’s summer camp programs and special events.
- Rules and safety procedures at the particular facility.
- Cash handling procedures.
- Principles of effective customer service.
- Occupational hazards and standard safety precautions.
- Engage with the public and act as a positive role model for patrons.
- Understand and carry out written and oral instructions.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Provide a high level of customer service.
- React with good judgment in an emergency situation and follow established procedures for handling patron or staff injuries.
- Work an irregular schedule including evenings, weekends, and holidays.
- Be present and available for work.
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
EducationNo education requirements.
ExperienceSome experience in recreational/child related activities, customer service, and cash handling is preferred.
LicensesPossession of, or ability to obtain upon hire, a current Cardiopulmonary Resuscitation (CPR)/First Aid certificate is required. Must be able to pass an appropriate background check prior to the hire date.
GENERALThe duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The Town reserves the right to revise or change classification duties and responsibilities as the need arises.
The description does not constitute a written or implied contract of employment.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
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