Patient Manager

Patient Experience Manager page is loaded## Patient Experience Manager locations:
Malverntime type:
Part time posted on:
Posted Todaytime left to apply:
End Date:
February 17, 2026 (19 days left to apply) job requisition :
R006391
** Patient Services Manager
**** Permanent Part Time position | Cabrini Malvern location
**** Shape How Care Is Felt, Not Just How It’s Delivered
** This is a rare opportunity to lead patient experience at a time when it truly matters. We are investing in how patients and families experience care—emotionally, practically, and clinically—and we are looking for a leader who knows how to turn insight into action.

As our Patient Experience Manager, you will have the mandate, visibility, and support to implement meaningful change, embed new systems, and influence how care is delivered across the hospital.
** Why This Role Is Different
**** Real impact, not just reporting
** This role goes beyond managing complaints or producing dashboards. You will lead improvement initiatives that directly shape patient experience, service recovery, and trust—working alongside clinical and operational leaders to drive real change.
** A genuine commitment to systems and capability
** We are implementing and optimising patient experience and feedback software, and this role is central to ensuring the system works for clinicians, leaders, and consumers—not just compliance.
** Coaching at the core
** A key part of this role is coaching leaders and frontline teams to build confidence in consumer engagement, difficult conversations, and compassionate service recovery. You will be a trusted advisor, not a back-office function.
** A values-driven organisation
** As a private hospital with a strong commitment to compassionate, person-centred care, patient experience is central to our purpose—not an add-on.
** Who This Role Will Suit
** This opportunity will resonate with someone who:
* Has led change and implemented new systems in healthcare or complex service environments
* Is credible with clinicians, yet brings strong customer experience thinking
* Enjoys coaching, influencing, and building capability across teams
* Is motivated by improving how care is experienced by patients and families

A nursing or clinical background is highly regarded, however candidates from strong customer experience or service leadership backgrounds with a sound understanding of healthcare will also be considered.  What matters most is your ability to lead change, build trust, and translate insight into action.
** Why Now
** We are at a point of maturity where patient experience is a strategic priority, supported by executive leadership and investment.

This role offers the opportunity to shape the next phase of how we listen, respond, and improve—creating a lasting impact for patients, families, and staff.
** Work That Matters
** If you are looking for a role where your work directly improves the experience of care—and where you can influence systems, culture, and capability—this is an opportunity to make a meaningful difference.

You’ll be part of a values-driven organisation committed to delivering exceptional patient care, where we offer:
* ** Salary Packaging
** up to $18,850 per year tax free to increase your take-home pay
* Access to a range of staff benefits including retail offers, fitness passport, discounted hospital services and
** savings on eligible private health fund services
*** Opportunities for
** career growth
** and
** professional development
*** Parking on site for $4 per day(where available) as well as
** discounted Myki Commuter fares
*** A
** mission driven, values-led
** organisation with an
** enjoyable workplace culture
** To view the full position description click
** For more information please contact:
** Megan Mills, Group Director Nursing, Allied Health and Clinical Education -  Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission. As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres…