Associate Customer Experience Specialist

## Associate Customer Experience Specialist
** Location :
** Malvern based preferred
** Position Purpose*
* ** Job Description*
* · Ability to ‘Delight the Customer’ in all interactions by: o   Delivering first line customer support, providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals. o   Managing multiple tasks simultaneously in a fast paced, high volume environment, with minimal supervision and high attention to detail.
· Assess customer information and apply required up-selling techniques to effectively satisfy a customer’s needs leveraging value and benefits to meet departmental and company sales goals.
· Maintain working knowledge of Zoetis prescription, over the counter and controlled drugs as well as competitor information.
· Participate in ongoing training and departmental meetings in order to maintain strong knowledge of products, programs, policies, and procedures.  
· Document customer interactions according to standard procedures in support of efforts to provide a consistent, high-quality customer experience.
· Consistently achieve departmental performance requirements  
· Perform other duties as assigned by Customer Service Management Team
** Qualifications (i.e., preferred education, experience, attributes)*
* · Minimum 1 year experience in a customer service-related field required.
· Excellent written and oral communication skills, especially over the telephone – both internally and externally  
· Exceptional time management skills and ability to multitask and prioritize work.  
· Effective problem solving and analytical skills.  
· Sales skills with the ability to influence customers preferred.
· Strong leadership skills
· Working knowledge of SAP preferred  At , our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support.

We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.
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