Part Time Runner - Little Malibu

Overview

The role at Soho House. A Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. As a Food Runner, your goal is to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience. A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

• Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to: refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders.
• Accommodate special requests from guests or propose alternatives that better suit business needs and advise management to further assess and provide options.
• Thrive in a high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing and anticipating guest and member needs, and supporting servers, the Executive Chef, and the General Manager.
• Ensure food orders are fully plated and coursed out correctly before appropriately serving to members/guests.
• Adhere to health and safety policy (allergy procedures) as well as all Company processes, procedures, standards and applicable local, state, and federal laws.
• Work as one team with one goal: to serve members and guests their food and/or drinks in a timely manner and support the team by running items from expo and service bar outside of your section.
• Clean and stock the server alley and expo area.
• Knowledge of the menu, with the ability to make suggestions when asked by members and/or guests.

• Minimum of 2+ years’ experience in a similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm through quick and effective problem solving under pressure.
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Must demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment and autonomously.
• Tips certified and POS knowledge.

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast-paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

• Health Care + 401K:
  Full-time employees are eligible for full benefits;
  Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off:
  Full-time employees have sick days and vacation days.
• Career Development:
  Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact:
  Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development:
  An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic:
  Celebrating our passion for food and drink. Monthly calendars and involvement in trips, trainings and events, available to all.
• Team Events:
  From fitness sessions to cinema screenings and art classes; monthly events you can sign up to.
• Team Meal:
  While on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range

$17.87—$17.87 USD