Practice Manager, Primary Care

Location
: CHA Malden Care Center

Work Days
:
Weekends / Saturday rotation

Category
:
Professional and Management

Department
:
Primary Care and Family Health Admin

Job Type
:
Full time

Work Shift
:
Day

Hours/Week
: 40.00

Union Name
:
Non Union

Provides Malden Family Medicine East and West with daily administrative support for the delivery of service in accordance with established standards of care for a primary care practice. Serves as the day-to-day manager, dealing with patient flow issues, staff and provider scheduling, and support and issues arising from daily practice. Oversees the provider schedules, telephone and registration systems and supervises staff to ensure optimal access for patients and financial sustainability for the Alliance.

Responsible to encourage innovation, initiate, and lead quality improvement projects; accountable for compliance with budget and financial performance goals for the site and for maintaining an attractive and functional health care facility.

• Oversee daily site operations including systems for appointment scheduling, registration and telephone coverage.
• Ensure optimal access for patients through effective management of provider templates and patient booking, initiating advanced access standards and continually monitoring effectiveness.
• Provide local facility management leadership, collaborating effectively with all departments to ensure smooth and efficient site operations and effective use of material and personnel resources.
• Collaborate with Alliance service lines to ensure the delivery of support services, including facilities management, telecommunications, HIS, medical and non‑medical supply delivery, and medical records management.
• Manage site-based communication systems, including visual communication tools and staff meeting agendas.
• Establish staff schedules, monitor adherence, and manage TAA through approval of timesheets.
• Support and participate in developing leadership roles among staff, identify and recruit candidates for staff positions, and collaborate in hiring.
• Supervise support staff, complete performance evaluations, and collaborate in all non‑clinical staff evaluations and supervision. Provide oversight to all non‑clinical staff at the site, including financial coordinators and interpreters, and ensure appropriate computer and site access.
• Participate in performance improvement projects and pilots.

• Education:
  
  Bachelor's Degree preferred; equivalent experience accepted.
• Work Experience:
  
  Five years of management experience in ambulatory care operations with demonstrated experience managing diverse, multi‑lingual, multicultural staff and systems improvement experience.
• Bilingual Spanish/Portuguese/Haitian Creole preferred.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity.

We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.