Health Services Care Manager

Health Services Care Manager

The Health Services Care Manager, within the framework of the Aging Service Access Points (ASAP) regulations, determines program eligibility and provides a consumer centered approach to assessment, service acquisition, reassessment, and monitoring of the services for the state home care and specialized Mass Health funded programs, to assist elders to live independently in the community.

This is a Local Union 509, full-time, non-exempt (35 hour/week) position. We offer 4-day work week and hybrid work schedule (once training is complete.) No nights or weekends.

Starting annual salary range is $50,872.46 - $54,804.09. Being bilingual is not a requirement for this role, but we recognize it as an asset and offer an additional 6% bilingual designation for Spanish, Haitian Creole, Russian, Vietnamese, Cantonese or Mandarin. Enjoy benefits that start as of day 1 of employment and our generous paid time off package.

With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds and a satisfying balance between your work and personal life, why not join the Mystic Valley Elder Services' Team!

• Flexible scheduling
• Competitive salaries
• Medical, Dental, and Vision starting day 1
• 403b Retirement Plan with agency contribution after 2 years of employment
• 3 weeks accrued Vacation time
• 3 weeks accrued Sick time
• 13 Paid Holidays
• 30 personal hours
• Ample free parking
• Tuition reimbursement
• Employee referral bonuses of up to $2,000

Job activities of the position are below. Additional duties may be assigned as required.

• Provide case management to assigned caseload while meeting AGE timelines and documentation standards
• Develop, authorize, implement and monitor a care plan within budget guidelines to meet identified need(s) during periodic reassessments by telephone, video conferencing, and by visiting the consumer in their home
• Coordinate community-based services, and ensure access to public benefits with consumers, families, caregivers, and service providers.
• Provide crisis case management prevention and intervention.
• Maintain accurate consumer information in case records and consumer services database systems in accordance with the Executive Office of Aging and Independence (AGE), Mass Health and Mystic Valley Elder Services.

• Cross collaboration with all departments for best practices
• Participate in an interdisciplinary team model and regular supervision meetings
• Attend AGE and MVES training sessions
• On call as needed

• Consumer satisfaction
• State and MVES quality metrics

• A Bachelor's degree preferred from an accredited school in Social Work, Psychology, Counseling, Human Development, Nursing, Sociology, Criminal Justice, Public Health, Public Policy, or Gerontology plus at least two years of experience in counseling, casework or case management.
• Excellent interpersonal skills with demonstrated ability to communicate across all levels, including staff, family and external partners
• Ability to maintain confidentiality while working with sensitive information or in sensitive situations
• Highly resourceful team player, with the ability to work effectively independently or as a team
• Private transportation required
• Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved
• Expertise in the following platforms:
  Microsoft 365 (Word, Outlook, Teams, Excel, and PowerPoint), Adobe Pro, Zoom and other web-based applications

• Ability to lift, push, pull and carry objects weighing up to 25 pounds
• Ability to climb up and down stairs unassisted
• Ability to travel to the community to perform visits at clients' homes
• Work requires regular standing, stooping, and bending

Mystic Valley Elder Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.